6 Call / Contact Centres jobs in Aylesbury, Buckinghamshire

We're seeking an experienced and driven Site Manager to oversee operational performance and efficiency at one of our depots. You'll lead a dedicated team, working closely with day and night shift supervisors to ensure smooth operations and exceptional customer satisfaction., Your focus will be on delivering excellence while fostering a high-performance culture. You'll inspire your team to succeed and maintain the highest standards, all while receiving full support from District and Depot management teams, along with central teams in Quality, Commercial, and People to drive results.,

• Lead a motivated and engaged workforce, ensuring a positive working environment that drives success across all teams.
• Foster a fun and supportive culture, ensuring the wellbeing and development of all direct reports through coaching, support and encouragement.
• Manage self-employed drivers, addressing any challenges, managing expectations and working closely with your Driver Account Manager.
• Execute HR Procedures such as investigations, disciplinary meetings and performance management with fairness and consistency.
Operational Excellence:
• Monitor and manage depot performance against agreed Key Performance indicators to ensure continuous improvement.
• Manage the depot's budget, including cost management and ensuring cost-effective delivery.
• Ensure the depot remains fully compliant with transport legislation and operational requirements.
• Maintain high operational efficiency through effective people management, setting clear performance expectations and ensuring the smooth execution of daily tasks.
• Provide daily and weekly reports to Districts/Regional Managers, Head office, and Senior Teams, keeping key stakeholders informed of operational performance.
A Few Things About You Leadership and Team Development:
• Be able to inspire your team to achieve operational targets and performance goals, leading by example to maintain a positive and motivated work environment.
• Ensure the development and well-being of all team members by managing performance, providing feedback and identifying growth opportunities.
• Promote a culture where the team members are supported, motivated and operation at full potential.
• Be able to make quick decisions under pressure and stay focused on delivering customer service excellence.
• Be able to challenge the existing processes, identify inefficiencies, and implement changes to continuously improve service delivery.
• Be able to provide a fair and constant approach to people management.
Operational Excellence:
• Remain calm and composed in stressful situations, addressing and resolving issues swiftly and effectively.
• Be able to think critically and make decisions that benefit both the team and the business.
• Be accountable for maintaining operational efficiency by ensuring that resources are optimally utilised and daily tasks are completed to the highest standard.
• Be able to consistently meet or exceed depot KPIs including operational efficiencies, customer satisfaction, and financial targets.
• Ensure your team consistently delivers a high level of service that meets customer expectations, ensuring long-term satisfaction and loyalty., Mobile Number
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• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• Being comfortable working in a fast-paced environment, managing priorities and staying on top of tasks is essential.
Technical Skills:
• A deep understanding of logistics, transport legislation and operational best practices.
• A strong understanding of health and safety legislation is expected.
• Be able to interpret and analyse data to assess operational performance and present accurate managing reports that help to inform decision-making.
• CPC is desirable but not essential.
  
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We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage. How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they're your gran" and "make decisions your mum would be proud of" because we're personal and act with integrity - every day in every action.Our Benefits
• 33 days holiday (Including Bank Holidays)
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme