41 Full time, Call / Contact Centres jobs in Bexleyheath, Bexley

Working as part of the Indemnity Team, as our Technical Specialist, you'll use your expertise to identify and process contractual breach customers to achieve optimal claims outcomes. You'll be investigating a portfolio of these potential contractual breaches, handle a portfolio of MIB (Motor Insurance Bureau) claims and handle a small portfolio of Peril specific losses where required.,

• Triaging new suspected contractual breach claims and assessing indemnity, including contacting the customer to obtain a more accurate understanding
• Instigating all appropriate enquiries including the instruction of relevant suppliers (including private investigators and intelligence searches) and evaluate any further evidence supplied through the investigation process
• Assessing and making decisions as to whether to indemnify customers and communicate these outcomes
• Utilising predictive analytics and data to identify cohorts of riskier claims for a pro-active approach to reviewing these
• Reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue
• Handling a small portfolio of MIB claims and Peril specific losses - both with the aim to obtain the optimal financial outcome and protect against risk
  
  Experience of handling motor insurance claims (including handling MIB claims, rules and processes) combined with the knowledge of claims investigation processes
• Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association (including Article 75)
• Excellent attention to detail with the ability to solve problems
  
  We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Benefits: In addition to a competitive salary you will also receive… Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.