8 Call / Contact Centres jobs in Carterton, Oxfordshire

We are seeking an experienced and proactive Administrator to join our Vetting services team. Your role will involve providing administrative support for processing regulatory and non-regulatory tasks across all areas of Vetting Services. You will play a crucial part in ensuring compliance with FCA requirements and maintaining seamless service for our Partners and Advisers.,

• Providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services.
• To obtain onboarding screening checks and the requesting of employment referencing to support checks.
• Provision of advice and the ability to resolve queries from other business areas and Partners/Advisers
• MI reporting to Operations Manager, to the agreed frequency and as required
• Managing day to day workflow to achieve target KPIs, changing priorities and supporting other Vetting Services areas, projects & initiatives.
• Deal with incoming phone calls or queries from other business areas or Advisers, confidently and competently dealing with the query or escalation
  
  Operating in a busy and demanding role
• Service excellence and issue resolution
• The ability to handle potentially sensitive and confidential information
• Administrative and operational experience
• Strong written and verbal communication
• Ability to consistently work to high standards, managing workflow with minimal day to day supervision
• Good organisation and the ability to manage a range of tasks with conflicting priorities
• Excellent working knowledge of internal systems and Microsoft office package; Word, Excel and Outlook as a minimum
  
  We're a dynamic, fast-paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We're also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it. On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection, and a range of other flexible benefits

This is a fixed term contract until the end of 2025. The benefits:
• Salary - up to £25,800
• Bonus scheme - on target bonus -7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more