Team Manager, Financial H...
£30800-£35000
Monzo Bank Limited, Plumstead Common, Greenwich
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 22 Mar
OOH Operations Executive
Salary not available. View on company website.
Publicis Groupe, City of Westminster
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 21 Mar
Leasehold Service Charge ...
Salary not available. View on company website.
Pinnacle Group, Docklands, Newham
- Full time
- Temporary
Apply on company site
Posted 1 week ago, 20 Mar
Customer Service Coordina...
Salary not available. View on company website.
Reliance High Tech, Bracknell, Bracknell Forest
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 19 Mar
Tusker Ring fencing Admin
£30609-£32220
Lloyds Banking Group, Holywell, Watford
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 19 Mar
Trainee Advice and Assess...
Salary not available. View on company website.
The Cardinal Hume Centre, St Luke's, Islington
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 18 Mar
Service Desk Operator - 4...
Salary not available. View on company website.
Telent Video, Canning Town, Newham
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 18 Mar
Product & Commercial Mana...
£45000-£54000
SAGA PLC, City of Westminster
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 18 Mar
Regional Director - Mid C...
£144424-£169910
Lloyds Banking Group, City of Westminster
- Full time
Apply on company site
Posted 1 week ago, 18 Mar
Complaints Handler
£26000-£28000
O A, Borehamwood, Hertfordshire
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 14 Mar
Transactional Finance Tea...
Salary not available. View on company website.
Flight Centre Travel Group, Wimbledon, Greater London
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 13 Mar
Compliance Manager - Advi...
Salary not available. View on company website.
TEAM Inc., City of Westminster
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 13 Mar
Account Support Executive
Salary not available. View on company website.
DLL, Watford
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 13 Mar
Customer Resolution Speci...
Salary not available. View on company website.
ESP Utilities Group, Leatherhead, Surrey
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 12 Mar
Senior Data Scientist
Salary not available. View on company website.
Hastings Insurance Services Limited, Manor Park, Newham
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 12 Mar
Finance Manager, UK Custo...
Salary not available. View on company website.
Amazon.com, Inc, City of Westminster
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 10 Mar
Customer Service Team Lea...
Salary not available. View on company website.
Clinigen Group, Weybridge, Surrey
- Full time
- Permanent
Apply on company site
Posted 3 weeks ago, 8 Mar
Associate, UK Government ...
Salary not available. View on company website.
Lloyds Banking Group, Cheap, City and County of the City of London
- Full time
- Permanent
Apply on company site
Posted 3 weeks ago, 8 Mar
Central Services Team Lea...
Salary not available. View on company website.
Isio, Croydon
- Full time
- Permanent
Apply on company site
Posted 3 weeks ago, 8 Mar
Team Manager, Financial Health
£30800-£35000
Monzo Bank Limited, Plumstead Common, Greenwich
- Remote working
- Full time
- Permanent
Posted 1 week ago, 22 Mar
Job ref: f12bf5fc212747aa8870a3a287b1025e
Full Job Description
Helping each member of your team with their personal and professional development, listening to them, guiding them through hard times and celebrating their successes.
Making sure our customers are happy, satisfied, and their issues are fixed quickly and completely. This will involve organising people around you and taking quick action when you see a problem coming whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
This role can be done by someone who is Distributed or based in the Cardiff Office. You will work Monday to Friday, with some weekend work based on business needs. Shifts will mainly be between 8am-8pm, on a rotational basis.
Your day-to-day
Managing a Squad of 10-12 COps (although this may sometimes stretch up to 15 as were growing so quickly), by holding weekly meetings with your Squad members - as individuals and as a group
Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their financial lives
Coaching and supporting your team to achieve their personal, professional and performance goals
Empowering others to spot opportunities to make a difference to customers and Monzos ways of working
Helping your team with the most difficult queries and building their knowledge around complex issues
Managing performance by giving sometimes difficult feedback and helping your Squad members to improve and learn
Regularly reviewing the quality of your teams customer interactions to identify areas of potential improvement, both individually and structurally
Ensuring the secure storage and maintenance of sensitive personal data and performance related documents for reports
Motivating your Squad we're growing fast and need to make sure COps stay engaged during challenging periods of demand
Ensuring everyone in your Squad feels they have a voice
Working closely with other Squad Captains to ensure that best practice is shared
Aggregate the feedback from your Squad into the Domain and wider COps leadership, to ensure we continue to improve on our processes and tooling
Would also be to champion and embed change and to be a role model for the team
Supporting our customers directly when there is a business need
Wed love to hear from you if
Have an experience in a team manager role which includes managing HR cases, driving your teams performance and supporting your teams wellbeing and engagement
You have experience working in the Collections or Debt recovery within Financial or Contact Centre environments is essential
Experience in coaching and supporting colleagues is essential
You have an empathetic and developmental leadership style
You have experience of motivating teams working on ongoing operational work
You're very hands-on and solve problems when you spot them
You're comfortable moving fast and in control
Cardiff, London or Remote (UK)
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our UK team about what it's like working at Monzo
UK Remote | 30,800 - 35,000 + Benefits | Hear from the team
Our Finhealth team
In our department we're responsible for making sure we support our customers who are in potential or actual financial difficulties. It's our role to assess the customer situation and provide the right level of support for them. This could be supporting them with a lending product they have with Monzo through a repayment plan, offering Breathing Space or it could be through signposting them to a different organisation if their financial difficulties span much wider than just Monzo.
We currently have 3 different areas within our department. These are; Collections where we support all of our customers who are in or potentially in financial difficulties through our In App Chat function. We also call customers back and deal with some email queries when the customer prefers those channels. The second area is Recoveries. This is where we support customers who are much further into the collections journey and have often already defaulted on their lending product. The final area is our Back Office function where we support customers through our third party processes and partners. We are also in the process of multiskilling our people so they can support customers at any stage of their journey
Youll play a key role by...
30,000 - 35,000 starting salary
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Only 1 weekend working day in an 8 week period
Learning budget of 1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
The closing date for this advert is Monday 31st March 2025 at 5pm.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
#LI-REMOTE/SB
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Making sure our customers are happy, satisfied, and their issues are fixed quickly and completely. This will involve organising people around you and taking quick action when you see a problem coming whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
This role can be done by someone who is Distributed or based in the Cardiff Office. You will work Monday to Friday, with some weekend work based on business needs. Shifts will mainly be between 8am-8pm, on a rotational basis.
Your day-to-day
Managing a Squad of 10-12 COps (although this may sometimes stretch up to 15 as were growing so quickly), by holding weekly meetings with your Squad members - as individuals and as a group
Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their financial lives
Coaching and supporting your team to achieve their personal, professional and performance goals
Empowering others to spot opportunities to make a difference to customers and Monzos ways of working
Helping your team with the most difficult queries and building their knowledge around complex issues
Managing performance by giving sometimes difficult feedback and helping your Squad members to improve and learn
Regularly reviewing the quality of your teams customer interactions to identify areas of potential improvement, both individually and structurally
Ensuring the secure storage and maintenance of sensitive personal data and performance related documents for reports
Motivating your Squad we're growing fast and need to make sure COps stay engaged during challenging periods of demand
Ensuring everyone in your Squad feels they have a voice
Working closely with other Squad Captains to ensure that best practice is shared
Aggregate the feedback from your Squad into the Domain and wider COps leadership, to ensure we continue to improve on our processes and tooling
Would also be to champion and embed change and to be a role model for the team
Supporting our customers directly when there is a business need
Wed love to hear from you if
Have an experience in a team manager role which includes managing HR cases, driving your teams performance and supporting your teams wellbeing and engagement
You have experience working in the Collections or Debt recovery within Financial or Contact Centre environments is essential
Experience in coaching and supporting colleagues is essential
You have an empathetic and developmental leadership style
You have experience of motivating teams working on ongoing operational work
You're very hands-on and solve problems when you spot them
You're comfortable moving fast and in control
Cardiff, London or Remote (UK)
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our UK team about what it's like working at Monzo
UK Remote | 30,800 - 35,000 + Benefits | Hear from the team
Our Finhealth team
In our department we're responsible for making sure we support our customers who are in potential or actual financial difficulties. It's our role to assess the customer situation and provide the right level of support for them. This could be supporting them with a lending product they have with Monzo through a repayment plan, offering Breathing Space or it could be through signposting them to a different organisation if their financial difficulties span much wider than just Monzo.
We currently have 3 different areas within our department. These are; Collections where we support all of our customers who are in or potentially in financial difficulties through our In App Chat function. We also call customers back and deal with some email queries when the customer prefers those channels. The second area is Recoveries. This is where we support customers who are much further into the collections journey and have often already defaulted on their lending product. The final area is our Back Office function where we support customers through our third party processes and partners. We are also in the process of multiskilling our people so they can support customers at any stage of their journey
Youll play a key role by...
30,000 - 35,000 starting salary
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Only 1 weekend working day in an 8 week period
Learning budget of 1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
The closing date for this advert is Monday 31st March 2025 at 5pm.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
#LI-REMOTE/SB
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Copy the direct link to this job
www.jobs24.co.uk/job/team-manager-financial-health-124804728