12 Call / Contact Centres jobs in Henley-on-thames, Oxfordshire

We are looking for a highly motivated individual to join our team as a Client Accounts Manager. In this role, you will oversee and manage our Lettings Client Accounts Integrations team, support the onboarding of management takeovers, handle portfolio management, assess training needs for both internal and external teams and conduct process analysis.,

• Acquisition Integrations: Oversee and support the integration team between ensuring seamless data flow and system synergy across various CRM interfaces,
• Collaboration: Work closely with IT, operations, and wider teams to understand integration needs and deliver scalable solutions.
• Project Management: Ensure effective planning and visibility of upcoming onboarding and integrations, ensuring timely delivery, resource allocation, and risk management.
• Troubleshooting & Support: Provide ongoing support, troubleshooting, and optimization for existing integrations and processes.
Process overview: Effectively oversee and monitor the team to assess Offshore and Onshore processes, identify inefficiencies, and collaborate with department heads to implement improvements that enhance productivity and operational effectiveness.
• Automation Implementation: Identify opportunities for automation, leveraging tools such as APIs, middleware, and workflow automation software.
• Training: Overseeing training and resourcing where required, working with key stakeholders.
Stakeholder Management: Support the portfolio management team, ensuring successful onboarding and retention, through collaboration and ensuring clear guidance in provided on services and support provided by team Technical Documentation: Ensure SOPs are updated regularly to provide a consistent approach and disaster recovery support.


• Excellent communication skills, ability to interact professionally with clients and colleagues.
• Proven experience supporting multiple projects, providing direction, staff supervision, performance evaluation, and process optimisation.
• Attention to detail with a commitment to accuracy, particularly when handling sensitive financial information and customer data.
Desirable:
• Knowledge of regulatory requirements and compliance standards relevant to client money movement activities and call centre operations.
• Knowledge of industry or Client Account specific experience within the Lettings industry would be advantageous.
  
  LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company., LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Salary: Competitive Salary Package,
• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment, Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year