If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role could be for you! What You'll Be Doing:

Handling incoming customer queries across multiple contact channels
Addressing escalated queries and ensuring timely resolution
Representing the company brand through all customer communications
Managing customer accounts
Taking ownership of customer journeys, resolving cases with personalised solutions
Acting as the first point of contact for complaints and escalating them as needed
Providing accurate, up-to-date advice and information to customers

Previous customer service or call centre experience preferred
Proven ability to deliver high-level customer care
Resilience under pressure and the ability to tackle challenges head-on
Excellent communication skills with internal and external stakeholders
Ability to engage with customers via phone, email, and social media
Self-motivated and proactive

Sociable and fun team environment
50% discount on monthly and quarterly bus tickets
Pension scheme
Eye test vouchers and discounts
Discounted gym memberships
Involvement in local charities and fundraising events
Recommend a friend scheme with rewards up to 500
Apprenticeship and career progression opportunities
Recognition and reward schemes with Love to Shop vouchers
Free car parking
Weekly dress-down days
Free fruit
Cycle to work scheme