13 Call / Contact Centres jobs in Islington, Leeds

Dealing with stakeholders across a number of areas no two days are ever the same working for the Markets Service. The role is an income generator for the Council and you would be contributing to the Council and City in that respect. As our next Markets Officer you'll let, allocate and collect from stalls and spaces at Leeds Kirkgate market, district markets and events. You will also provide an enforcement function to ensure letting conditions and health and safety requirements are being met. This role is integral to our Markets Service team. Our Service is made up of the Commercial Development team of which you would be a part. The Commercial Development team is responsible for Leeds and district market letting including Kirkgate and enforcement functions as well as financial collections. We also work together with the facilities team who clean, secure and maintain our properties and the communications and events team who look after event space bookings, administration and our social media., To provide a daily stall allocation, rent collection and enforcement function for Kirkgate, districts and events licensed by the service throughout the City. Responsibilities

• To assist with the enforcement of Market Regulations; Letting Agreements; Conditions of Trading including bye laws at Leeds' Markets including possible attendance at Court.
• To assist with the enforcement of Health & Safety regulations, Food Hygiene Regulations, Fair Trading regulations insofar as Market Officers are permitted to act
• To assist with the allocation of open market lettings and charity stall lettings in accordance with approved procedures and approved agreements.
• To assist with the collection of rents, tolls, service charges and other fees and miscellaneous income by manual or computer systems and to assist with the collection of arrears for the same.
• To assist with the maintenance of relevant financial, attendance, enforcement and equipment records at the Councils daily Markets as required by the Service.
• To assist with the investigation and reporting of complaints, accidents and maintenance problems/requirements/repairs at the Councils Markets in accordance with laid down guidelines.
• To assist in dealing with telephone and counter enquiries and routine correspondence ensuring that the Councils Customer Care Policies are adhered to.
• To deputise for Customer Care Officers as required in the provision of an effective Information service.
• To assist with fire and emergency evacuation procedures operated by the service.
• Other such duties of a similar nature and responsibility as may be required.
• To carry out the above duties in accordance with the Council's Equality, Diversity and Inclusion policies.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.,
• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing
• Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.
  
  As a Markets Officer you'll thrive on customer interaction, have a sense of fairness and maximise opportunities for customers and the service., As a Markets Officer you will bring to the role:
• An understanding of the requirements for a high standard of customer care
• Contemporary knowledge of information communication technology applications including Microsoft packages
• Experience of making an effective contribution to team performance
• The ability to maintain and update records
• The ability to work with the minimum of supervision to deliver agreed work targets, Qualifications demonstrating ability in English Language and Mathematics equivalent to GCSE grade C or above.
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
• An understanding of the requirements for a high standard of customer care.
• An understanding of data protection issues and confidentiality.
• Possession of a driving licence allowing you to drive in the UK.
• Contemporary knowledge of information communication technology applications - including Microsoft packages.
• Experience of dealing with members of the public.
• Experience of making an effective contribution to team performance.
• Experience of dealing with and replying to written correspondence.
• Experience of planning and organising own workload.
• Experience of effectively using Word and Excel software packages.
• Ability to communicate effectively and develop excellent working relationships with customers, clients and other stakeholders using a range of platforms.
• Ability to maintain and update records.
• Ability to actively identify problems and develop solutions.
• Ability to be flexible to changing environments.
• Ability to work with the minimum of supervision to deliver agreed work targets.
• Ability to achieve time related deadlines.
• Able to deal with conflict situations.
• Able to effectively interpret and apply complex information.
• Demonstrate events which you have led on or worked on within a commercial setting., Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
• Possess a practical understanding of enforcement procedures and how they should be implemented.
• Experience of cash handling and banking.
• Experience of investigative work.
• Experience of basic report writing.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
  
  a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further, We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall's Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader. All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.