12 Full time, Call / Contact Centres jobs in Islington, Leeds

As our HubSpot CRM Manager, you'll be responsible for the strategic management and optimisation of our CRM system, ensuring it's fully aligned with business goals. You'll collaborate closely with different departments to streamline processes, improve data accuracy, and leverage automation for smarter workflows. With a focus on enhancing customer experience and improving reporting capabilities, your work will directly support our ambitious growth plans. What You'll Do:

• Take charge of HubSpot's day-to-day operations, ensuring the system delivers maximum value across multiple business functions.
• Develop and implement strategies that enhance CRM efficiency, segmentation, and reporting.
• Collaborate with sales, marketing, and customer service teams to boost lead generation and customer engagement through the CRM.
• Lead efforts to integrate research data into the system, improving tracking, analysis, and reporting.
• Drive the automation of workflows, emails, and customer touchpoints to save time and improve consistency.
• Provide training and ongoing support to internal teams, ensuring everyone is equipped to use the CRM system to its full potential.
• Analyse CRM data, monitor performance, and generate actionable insights that support strategic decision-making.
• Ensure that CRM processes adhere to industry data compliance standards and best practices.
  
  A strong background in HubSpot CRM management, with a track record of optimising CRM systems in a business environment.
• Experience in automating processes, improving data management, and driving effective reporting.
• A collaborative mindset, with the ability to work across departments and drive CRM adoption.
• Excellent problem-solving and analytical skills, with the ability to translate data into actionable insights.
• Strong communication skills, with experience training teams and supporting users at all levels.
• Understanding of GDPR and data compliance practices is advantageous.
  
  Salary: 40-45k
Excellent benefits package including annual bonus, 25 holidays + bank holidays, day off for your birthday, private health, on-site parking + more