10 Temporary, Call / Contact Centres jobs in Kingston Upon Thames

Contract Account Support Analyst role - Fully Remote - 18 month contract - £110-£120 per day (via umbrella inside IR35) This position is all about giving customers one point of contact from the time they report an incident until it's resolved, managing all aspects of services delivery to the client. Providing analysis and actions leading to improved customer satisfaction, improved service fidelity and profitability. To be suitable for this role, candidates will need to have a thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics that are used to resolve customer situations. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. Actively assess the customers environment and proactively identify actions for continuous improvements. Duties will include:

• Mailbox management - Ensure all internal & external queries are responded to within 24 hours.
• Be aware of non corporate customers contractual obligations and be confident to hold customers accountable for their contractual obligations
• Completing monthly service reporting where appropriate for each corporate account
• Attend monthly/quarterly service review meetings with the National Account Manager
• Adhoc project support as and when necessary to support the National Account Manager, Commercial Service Manager or other internal departments
• Create close working relationships across other business functions
• Hold strong professional relationships with Corporate Accounts and ensure you are the go to for any service related issues.
• Understand and meet Individual/Team/Business Goals
  
  Detailed oriented, analytical and/or technical experience
Demonstrated proficiency's with Microsoft Office Suite software, excellent in Microsoft Excel Excellent written and verbal communications skills Ability to work in a fast-paced environment. multi-task, time management and organisational skills Ability to identify and resolve issues with a sense of urgency Ability to work as part of a team or independently Willing to work non-standard business hours as required by customers Strong ability to prioritise and organise a busy work load to ensure requirements are met according to targets/business needs