48 Call / Contact Centres jobs in Twickenham, Greater London

We are looking for a brilliant administrator to support the Global Talent Visa team with delivering our operational and processing requirements on behalf of the Home Office. This role will contribute to the successful execution of our application and assessment processes, ensuring a high quality of service is maintained at all times. A high degree of attention to detail, exceptional execution ability, communication and proactive problem solving skills are crucial to success in this role. Given the strategic importance of this role, a high degree of personal motivation and commitment to the highest standards is required. The Administrator will be supported by the Global Talent Visa Programme Lead, and will be responsible for day-to-day running of the programme, such as managing applications, supporting our assessors, finance and invoicing, handling enquiries, etc. The person in this role must also be willing to assist the team with wider initiatives, such as supporting administrative tasks with our Alumni Network or marketing/engagement activities around the Global Talent Visa. Main Responsibilities:

• Systems & Process Management: Utilising Tech Nation's systems, oversee and operate the core Visa application process between the Home Office and Tech Nation's assessors, ensuring the effective handling of visa applications within required time constraints.
• Communication: Maintain effective communications and collaboration with the Home Office administrative teams, raising or addressing any issues proactively and in a timely manner.
• Team Support: Support the assessor group and wider visa team with problem solving and addressing any day to day issues. Also be willing to support on wider initiatives where it is needed, such as with the Alumni Network and wider Global Talent related tasks.
• Finance Management: Calculate and process the monthly and quarterly invoices for both assessors and the Home Office respectively, working with the Finance team for processing.
• Data Management: Ensure critical application and invoicing data is kept up to date, accurate and secure.
• Enquiries Management: Manage the formal Visa and general enquiries email inboxes, responding to any incoming enquiries and assisting applicants or assessors where appropriate.
• Performance: Maintain the highest operational and assessment standards, ensuring that confidential information is handled sensitively and securely at all times. Help drive continuous improvements and assist with system & process developments.
  
  Administration and system management
• Financial processing and management
• High levels of personal organisation
• Strong written and verbal communication skills
• Handling confidential and sensitive information
  
  28 days contractual annual leave
• Enhanced discretionary leave provision, including an additional day off for your birthday and leave between Christmas and New Years Day
• The option to work remotely anywhere in the world for 3 weeks/year (1 week at Easter and 2 weeks during July and August)
• AXA Health insurance, with the option to add dependents
• Life Insurance
• Medicash access including online GP access and mental health support
• Employee Assistance Program
• Competitive pension provision
• Perkbox membership with generous monthly allocation of points for day to day purchases
• Learning and development annual allowance
• Cycle to work scheme
• Lunch 1x/week, office snacks, and regular team drinks
• Quarterly team activities and annual team trip/day out
• Access to the Founders Forum Group network of businesses and wider tech ecosystem