45 Call / Contact Centres jobs in Twickenham, Greater London

As the Senior Market Intelligence Manager, you will contribute to L'Oréal UKI growth by providing in-depth beauty market understanding, analysing channels and category shifts, highlighting key business opportunities. The role is concentrated on 3 pillars: 1. 360 beauty Market consolidation: combine all available market data to provide a 100% UK and Ireland market view (offline and online, all beauty categories, all universes, all channels) 2. Market Intelligence: you will build relationships with external and internal stakeholders to ensure you have full visibility of available data and leverage this knowledge to help build the most robust vision of the market. Answer key business questions and help drive growth on key targets / channels. 3. Data Management: as an expert and key user of continuous data sources (retailer and consumer panel), you will be responsible for data accuracy and robustness. Key elements to your role:

• Develop a deep understanding of the industry and market
• Produce continuous regular reporting and ad hoc requests that are delivered in an accurate and timely manner
• Analyse multiple sets of data and create output that helps inform the business about market dynamics and competitive activity
• Create new and improved techniques/solutions for data collection, management, and usage
  
  Proven track record in market and data analytics, data management
• Proven track record in the application of insights in the FMCG industry
• Proven track record of managing senior stakeholders
• Comfortable managing large, complex sets of data (panels, B2B, retailers portal, sell- in…)
• Highly numerate - strong analytically and good commercial acumen
• Expertise in Excel (advanced formulae) and PowerBI
• Experience managing and building databases & dashboards
• Strong organisational skills & attention to detail
• Strong presentation and communication skills with the ability to communicate information and opinions persuasively, openly and honestly, including when it concerns difficult messages
• Ability to work in an ever changing & demanding environment
• Bonus: Familiarity with Nielsen, NPD, and/or IRI data
  
  We are on the lookout for a Senior Market Intelligence Manager to join L'Oréal UKI's CMI team and be a key player in driving growth across key targets and channels. Be part of our dynamic team and make an impact in shaping the future of beauty in market intelligence., L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!