Money Advice Caseworker
Citizens Advice Mid Mercia, Stratford-upon-Avon, Warwickshire
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Citizens Advice Mid Mercia, Stratford-upon-Avon, Warwickshire
- Remote working
- Full time
- Temporary
Posted today, 27 Feb
Job ref: f5411d6c2c864c3ab0203c5bd147b917
Full Job Description
1. Money / debt advice with income maximisation
2. Welfare benefits advice and take-up work
3. Energy Advice and Support
Case work is expected to help navigate the customer through a full journey; including dealing with urgent dent issues, developing and maintaining a budget, maximising their incomes/reducing expenditure and Energy advice and issues., Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
-To interpret information and present options to clients
-Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
-To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
Has excellent communication skills
-Can complete tasks to the highest quality
-Is experienced in working with a diverse range of people and providing a welcoming environment for clients
-Has an understanding of the issues affecting society and their implications for clients and service provision
-Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
Salary - £23,323 - £26,303
Hours - 37.5 hrs per week (Monday to Friday)
Contract: fixed-term until 31 March 2026 with possible extension depending on funding
Hybrid Working - min of 2 days working from our Outreach Venue in and around Stratford upon Avon area CV37. The role also requires travel to our Offices for face-to-face team meetings once every quarter (expenses paid in accordance to our travel policy)