To form an integral part of the Facilities Team, providing an outstanding student experience through working with colleagues, delivering high quality planned & reactive maintenance and customer service. Key Tasks and Responsibilities: Specialist

Acting as a technical specialist for electrical maintenance and facilities works, to include but not limited to:-
Maintenance of Domestic and Commercial electrical installations
Completing planned works to include EICR testing, lightning protection (if qualifications held), E/M light servicing, heat recovery units & complete all certification & remedial works identified.
Working in plant rooms and with the electrical plant items & BMS
Working on electronic locking systems, and intercoms associated with gates and barriers, suited systems both mechanical & electronic
Basic plastering, repairing holes in walls etc.
Basic domestic plumbing skills
Basic joinery skills
Where required liaising and controlling Unite Students` Third Party partners
Actively taking part in Estates Team continuous improvement forums and best practise sharing
Undertaking general repair and maintenance works as required
Providing Reactive maintenance support (including emergency building works and summer turnaround projects)
Responding and attending to maintenance and Health and Safety related calls within the required service level agreements
Logging of maintenance issues through the supervisor or service and sales team
Assisting the Supervisor & take the lead with stock control processes & ensuring efficient and cost effective use of materials
Providing maintenance and customer service support in emergencies
Flexible approach to work day to assist City teams when and where required
Taking an active role during the turnaround the room process
Ensuring all Unite Students Policies and Procedures are adhered to at all times
Ensuring the supervisor is informed of all serious incidents
Taking ownership of own induction, ensuring key activities are undertaken within appropriate timescales and probation review meetings take place with your manager
Ensuring that Health and Safety legislation is adhered to at all times and all duties are in line with Unite Students policy and procedure. Which includes working in line with all company approved RAMS.
Ensuring that Data Protection is adhered to at all times
Ensuring required training and qualifications required for the role are up to date at all times
Ensuring compliance with Unite Students policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
Support the teams with the Control of Contractors Policy ensuring that the procedures are adhered to at all times and that contractors are managed and working in a compliant way
Ensuring a safe and secure environment at all times
Consistently reviewing hazards and risks for safe working practices
Accountable for conducting inspection of vehicles to ensure that high standards are maintained and reporting any issues immediately to the supervisor
Form part of the on call rota
Following up on any customer or property related issues requiring action in a timely manner, engaging with other colleagues when necessary
Assisting customers in a professional and courteous manner, communicating effectively on a face to face basis, showing empathy and responding with urgency to customer requests and queries.
Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required
Providing check in and check out support
Assisting with incident response including power and water outages, fire alarm evacuations and rehousing
Maintaining Unite Students information systems, ensuring that customer data is accurate, secure and compliant with the Data Protection Act
Using a Personal Digital Assistant (PDA) to manage tasks and log work
Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the managers
Providing support to neighbouring areas & cities when required
Working collaboratively to help support the overall City operational team to deliver its business plan and broader objectives
Working in a supportive manner with colleagues, ensuring opportunities to share best practice are utilised
Developing and maintaining productive working relationships with support functions and third party suppliers/ contractors
Contribute suggestions for areas of improvement to benefit the business
Embracing change, supporting the business and colleagues through business transformation
Attending and complying with tool box talks and city team meetings
Ensuring all work is completed within the required standards and KPI targets set by the business and maintain a high level of productivity at all times
Contributing to the delivery of the KPIs within the City, including measures for:
Safe & compliant buildings
Customer and Employee Satisfaction (TRIM)
Sales
Net Operating Income
Debt
Contributing suggestions for areas of improvement to benefit the business
Reflecting Unite Students purpose and values in all activities

Essential: A full driving license valid for driving in the UK, NVQ / SVQ Level 3 plus City and Guilds 2360 Part 1 and 2 City (or equivalent)
City and Guilds 2394 & 2395 Test Inspect, or City and Guilds 2391 Test and Inspect
Have a minimum of 3 years post apprenticeship experience as an electrician.
Good knowledge of Health and Safety legislation
Good oral and written communication skills including the ability to engage with customers and colleagues alike
Basic computer literacy and the ability to use Microsoft Office and PDA (Personal Digital Assistant) maintenance systems
Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
Ability to offer flexibility in working hours and to take part in the on call rota 5/7
Living within reasonable travelling distance of City properties
Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
Possesses full UK driving licence
AP - LV qualified
NVQ 3 Inspection and Testing of Lightning Protection Systems
FIA Units 1-6
Good Knowledge of BS 5266:2016
PAT qualified
IPAF/ PASMA
Fire alarm experience and good knowledge of BS 5839:2017
Experience of reactive and planned maintenance
Experience of working in the student accommodation, hospitality, Social Housing, or retail sectors
Experience in complaint handling
Emergency first aid

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

A discretionary annual bonus so you can share in the company`s success
25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!