Service Desk Coordinator ...
ISS, Stoke-upon-Trent, City of Stoke-on-Trent
- Part time
- Permanent
Apply on company site
Employment Specialist (Re...
We Are With You, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Temporary
Apply on company site
Customer Service Advisor
SRL Traffic Systems, Way's Green, Cheshire West and Chester
- Full time
- Permanent
Apply on company site
Work from Home Entry-Leve...
Top Level Promotions, Castle Fields, Shropshire
- Full time
- Permanent
Apply on company site
Clerical Officer - Theatr...
The Shrewsbury And Telford Hospital NHS Trust, Shrewsbury, Shropshire
- Full time
- Permanent
Apply on company site
Seasonal Team Member
Welcome Break , Dawley Bank, Telford and Wrekin
- Part time
- Temporary
Apply on company site
Network Management Techni...
Network Rail, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Temporary
Apply on company site
Customer Services Officer
Housing Plus Group, Dunston, Staffordshire
- Full time
- Permanent
Apply on company site
Lloyds Bank - Customer Su...
Lloyds Banking Group, Longton, City of Stoke-on-Trent
- Full time
- Permanent
Apply on company site
Raw Materials Manager
The Compleat Food Group, Coppenhall, Cheshire East
- Full time
- Permanent
Apply on company site
Optical Assistant Apprent...
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Burslem, City of Stoke-on-Trent
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
Recovery Worker (Ref: 002...
We Are With You, Shrewsbury, Shropshire
- Full time
- Permanent
Apply on company site
Flood Liaison Officer
Severn Trent, Shrewsbury, Shropshire
- Full time
- Permanent
Apply on company site
Receptionist
Serco Group Plc, Shrewsbury, Shropshire
- Part time
- Permanent
Apply on company site
Store Manager
Specsavers, Market Drayton, Shropshire
- Full time
- Permanent
Apply on company site
Customer Service Speciali...
AO RETAIL LIMITED, Coppenhall, Cheshire East
- Full time
- Temporary
Apply on company site
Optical Assistant Apprent...
SPECSAVERS OPTICAL SUPERSTORES LIMITED, Honnington, Telford and Wrekin
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
Facilities Assistant
Compass Group PLC, Broadeye, Stafford
- Full time
- Permanent
Apply on company site
Key Account Manager
Unipart Rail, Crewe, Cheshire East
- Full time
- Permanent
Apply on company site
Transport Administrator (...
Pets at Home Limited, Creswell, Stafford
- Full time
- Permanent
Apply on company site
Service Desk Coordinator (Out of Hours)
Salary not available. View on company website.
ISS, Stoke-upon-Trent, City of Stoke-on-Trent
- Remote working
- Part time
- Permanent
Posted 1 day ago, 29 Mar
Job ref: 87a756d1e4c04deba26d8b3f05e98e05
Full Job Description
20 hours per week (Monday to Friday, 5pm - 9pm)
16 hours per week (Saturday & Sunday, 1pm - 9pm), In this role, you will be responsible for processing and logging calls from clients, ensuring the accurate translation of contractual and operational demands.
You will play a key part in delivering exceptional service, ensuring the Helpdesk function exceeds client expectations., Process and log client calls accurately into engineering or FM solutions
Identify the best solution within contractual processes
Build strong relationships with clients and the account delivery team
Manage and update software systems (e.g. Maximo)
Perform general administrative duties
Provide a professional and articulate helpdesk service
Support the account delivery team with administration
Escalate issues to line management when necessary
Follow company guidelines, processes, and procedures
Understand client environments and contractual requirements
This is an excellent opportunity to join a dynamic and fast-paced team, with the flexibility of part-time hours and hybrid working.
If you have strong organisational skills, attention to detail, and a passion for excellent customer service, we'd love to hear from you!, Experience in customer service, contact centre, or administrative roles
Call handling experience
Proficient in Microsoft Office programs
Strong communication skills
Team player, supporting and working towards organisational goals
Organised with good planning and scheduling abilities
Ability to understand and analyse statistical data
ISS is a leading provider of high-quality facility services across the UK, dedicated to maintaining the fabric and appearance of buildings.
We offer a wide range of tailored services, including facilities management, cleaning & hygiene, maintenance, catering, security, and landscaping, supporting clients in both the Public and Private sectors., ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Copy the direct link to this job
Jobs by core skill
Customer Services
Customer Services jobs by area
Customer Services jobs in Aldridge
Customer Services jobs in Bilston
Customer Services jobs in Birmingham
Customer Services jobs in Bloxwich
Customer Services jobs in Brierley Hill
Customer Services jobs in Bromsgrove
Customer Services jobs in Brownhills
Customer Services jobs in Coventry
Customer Services jobs in Dudley
Customer Services jobs in Evesham
Customer Services jobs in Great Malvern
Customer Services jobs in Halesowen
Customer Services jobs in Hereford
Customer Services jobs in Kidderminster
Customer Services jobs in Leigh
Customer Services jobs in Leominster
Customer Services jobs in Ludlow
Customer Services jobs in Malvern Link
Customer Services jobs in Oldbury
Customer Services jobs in Rowley Regis
Customer Services jobs in Smethwick
Customer Services jobs in Solihull
Customer Services jobs in Stourbridge
Customer Services jobs in Royal Sutton Coldfield
Customer Services jobs in Tipton
Customer Services jobs in Walsall
Customer Services jobs in Wednesbury
Customer Services jobs in West Bromwich
Customer Services jobs in Whitehaven
Customer Services jobs in Wolverhampton
Customer Services jobs in Worcester