23 Full time, Customer Services jobs in Brownhills, Shropshire

Are you a solution - orientated leader ready to make an impact in logistics?, We're looking for an Assistant Shift Manager to ensure smooth operations, collaborating with teams like Transport, inventory, Returns and Outbases, while building strong relationships with Commercial, Quality, People and Health and Safety Functions. You'll report to the Shift Manager, providing support and stepping in when needed, driving efficiency and operational success. If your passionate about leaderships and team development, apply now to join a dynamic team!,

• Report directly to the Shift Manager, providing vital support and stepping in when needed.
• Lead and motivate teams across various departments to maintain efficiency and operational success.
• Drive team development and foster a culture of collaboration and accountability
Operational excellence:
• Ensure smooth and efficient day-to-day operations across department like Transport, Inventory, Returns and Outbases.
• Complete incident reporting to ensure accurate documentation of any operation issue or safety concerns
• Report maintenance issues and liaise with relevant departments to inform or help resolve the issues efficiently.
• Manage and escalate high-level tickets related to the operation, ensuring swift resolution.
• Cover other operation management roles when required.
People Management & Development:
• Conduct 1-1 and development chats to support employee growth and performance
• Conducts welfare meetings to address employee concerns and wellbeing.
• Conduct and manage formal PIP process to address performance issues and encourage improvement.
• Issue recognition cards throughout the operation to recognise
• Administer documented discussions to ensure clear communication and employee accountability.
• Conduct disciplinary hearings to handle employee conduct issues in a fait and consistent manner.
• Conduct grievance investigations to ensure issue are addressed and resolved fairly.
• Approve Holidays, ensuring adequate coverage and staffing levels., Mobile Number
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• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  
• Strong knowledge of inbound and outbound warehouse processes
• Hands on experience in stock management, audits, and adapting to changing workloads.
Leadership & Team Development:
• Proven ability to motivated and develop diverse team with fair, consistent leaderships
• Calm and solution orientated under pressure, driving result and team success
Operational efficiency:
• Skilled in supply chain processes and cross functional collaboration
• Expertise in labour management, capacity planning, and dispatch to optimise efficiency
Technical and reporting skills:
• Proficient in Warehouse Management systems (WMS) and Microsoft office.
• Experience in generating management reports to track performance and drive improvements
Performance & metrics:
• Strong understanding of key performance metrics, including damage rates and labour costs to improve operations.
  
  AO is for everyone
We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage. How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Salary: £37,000 Shift Pattern: 4 on 4 off , 40.25 hours per week Start/Finish time: 6pm - 6am Location: Crewe (CW1 6BF), We may have started small, but we've always had very big ideas. We launched in 2000 and we just haven't stopped; a years' worth of achievements always seems more like three at AO. Our customers and now our biggest advocates, and we've made millions of them happy. We've even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we're determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.Our Benefits We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter. To see all our benefits and perks, visit our AO Benefits page.
• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.