22 Customer Services jobs in Prestatyn, Sir Ddinbych - Denbighshire

Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include primary Customer and 3pl liaison, claims and queries management but additionally; reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.,

• Process claims within SLA, investigate issues, and communicate outcomes.
• Ensure accuracy and efficiency in daily tasks, measured through KPIs.
• Identify process improvements and act with urgency to resolve queries.
• Maintain strong communication and interpersonal skills.
• Support audits and ensure compliance with reporting requirements.
  
  Previous experience in customer service, claims management, or a similar role.
• Proficiency in Excel and Outlook; SAP experience is a plus.
• Strong analytical and problem-solving skills.
• Ability to work independently and within a team.
If you have a background in handling customer queries and claims and want to join a dynamic team, apply today! Languages :
• Speaking: Fluent Business Swedish, Norwegian or Danish
• Writing/Reading: Fluent Business Swedish, Norwegian or Danish
  
  Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
  
  Hybrid working - days per week in the office driven by business requirements as Convatec has a flexible approach to office working. Applicable local workplace laws and statutes should be included in the description of working conditions.
Special Factors: Hours of work will be aligned to the Market requirement and the public holidays will also be aligned to the market that the Customer Service Associate works within. You will also be required to work a shift pattern as required by the Team and Market hours of Business. You will also be required to work a shift pattern as required by the Team and Market hours of Business. Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business, or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do. This is a challenge more worthwhile. This is work that'll move you.