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Child Maintenance Service - Operations Team Leader
Salary not available. View on company website.
Child Maintenance Service, Birkenhead, Wirral
- Onsite working
- Full time
- Permanent
Posted today, 2 Apr
Job ref: f84cd1f32f1c4f0288db645f863e37f7
Full Job Description
Leading, managing and developing a team in its contribution to the achievement of CMS objectives, coaching and providing clear direction and support in the development and delivery of outcomes, increasing capability and performance.
Leading a team you will be accountable for managing workloads, effectively managing workforce resources, prioritising and addressing any risks to ensure performance targets and customer objectives are met.
As a people manager you will support wellbeing across your team, manage attendance and conduct regular coaching reviews, confidently addressing risks to performance.
You will be an excellent communicator with the ability to motivate and develop your team, providing a clear focus on priorities and empowering others to succeed.
You will investigate and resolve escalated customer queries.
You will build, manage and maintain key relationships to ensure operational effectiveness.
Take responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.
Attend a live webinar for more information on this role
If you would like to know more, you can attend a 60 minute webinar session via Microsoft Teams, which will include a short Q&A session. Follow the link to book your place
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
As the UK government's largest public service provider, the Department for Work and Pensions (DWP) support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.
Family separation is never easy. the Child Maintenance Service (CMS) helps parents, who are unable to make a private financial agreement in support of their child(ren)'s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to 'get money to children' because it makes a real difference to children's lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story in recent years is one of impressive progress and improvement.
Despite the progress we've made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.
At CMS we welcome applications from everyone. We are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK's largest public services Department, DWP then this could be the career for you.
We are looking for people who are customer focussed, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us.
This is a fantastic opportunity to begin or further develop an exciting and fulfilling career in the Civil Service. We offer flexibility with a work life balance alongside challenge and opportunity. Take a look at the DWP you tube channel to find out more https://youtu.be/DwG6S1XQy2Y
Child Maintenance Service (CMS) has some exciting opportunities for Team Leaders. We are looking for candidates to fill these key roles who have a passion for leading and delivering excellent customer service, who are flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment.
Leading a team of caseworkers you will be key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children.
Leading a team you will be accountable for managing workloads, effectively managing workforce resources, prioritising and addressing any risks to ensure performance targets and customer objectives are met.
As a people manager you will support wellbeing across your team, manage attendance and conduct regular coaching reviews, confidently addressing risks to performance.
You will be an excellent communicator with the ability to motivate and develop your team, providing a clear focus on priorities and empowering others to succeed.
You will investigate and resolve escalated customer queries.
You will build, manage and maintain key relationships to ensure operational effectiveness.
Take responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.
Attend a live webinar for more information on this role
If you would like to know more, you can attend a 60 minute webinar session via Microsoft Teams, which will include a short Q&A session. Follow the link to book your place
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
As the UK government's largest public service provider, the Department for Work and Pensions (DWP) support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.
Family separation is never easy. the Child Maintenance Service (CMS) helps parents, who are unable to make a private financial agreement in support of their child(ren)'s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to 'get money to children' because it makes a real difference to children's lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story in recent years is one of impressive progress and improvement.
Despite the progress we've made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.
At CMS we welcome applications from everyone. We are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK's largest public services Department, DWP then this could be the career for you.
We are looking for people who are customer focussed, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us.
This is a fantastic opportunity to begin or further develop an exciting and fulfilling career in the Civil Service. We offer flexibility with a work life balance alongside challenge and opportunity. Take a look at the DWP you tube channel to find out more https://youtu.be/DwG6S1XQy2Y
Child Maintenance Service (CMS) has some exciting opportunities for Team Leaders. We are looking for candidates to fill these key roles who have a passion for leading and delivering excellent customer service, who are flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment.
Leading a team of caseworkers you will be key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children.
Copy the direct link to this job
www.jobs24.co.uk/job/child-maintenance-service-operations-team-leader-124857300