73 Customer Services jobs in Rowley Regis, Sandwell

Be part of our forward-thinking HR Services team, delivering exceptional query resolution and support to employees. This role ensures smooth service delivery by adhering to established processes and meeting Service Level Agreements (SLAs).,

• Provide timely and accurate responses to employee requests, ensuring alignment with policies and SLAs.
• Investigate and resolve queries or issues escalating them to appropriate teams or third parties when required
• Gain a deep understanding of employee concerns by asking insightful questions analysing data and exploring root causes
• Confidently use people systems to input and maintain high quality data while safeguarding confidentiality
• Deliver data analysis and actionable recommendations to address queries effectively
• maintain personal records with precision and discretion
• Provide clear and well informed answers based on data policies and process expertise
• Collaborate with team members and contribute to project support when needed
• Work across the shared service centre and HR organisation to foster teamwork and collaboration
• Actively promote a culture of service excellence embracing opportunities for continuous improvement
This position offers the chance to build expertise in HR processes, support a wide-ranging workforce, and make a meaningful impact in a fast-paced, innovative environment.

The successful candidate will demonstrate excellent attention to detail, communication skills that can be adapted to a wide audience with different needs and be a good team player whilst independently managing their own workload. Essential skills:
• Proficient in IT skills using a range of packages ideally an HR system
• Foundational knowledge of HR processes is essential with potential expertise in an HR specialism such as reward or recruitment
• Familiarity with relevant employment laws or the ability to access legal information when necessary Strong administrative skills and confidence in data usage and problem solving
• Adept to applying standard procedures and with the ability to resolve challenges effectively
• Skilled in handling resolving and escalated inquiries appropriately ensuring prompt communication
• Approach tasks with flexibility pragmatism and willingness to adapt within an operational environment
  
  The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.