98 Full time, Customer Services jobs in Royal Sutton Coldfield, Birmingham

We are looking for a Traffic Management Specialist who is responsible for managing the Traffic Management Compliance for Mains Renewal to ensure regulatory and business needs are proactively managed and expectations of all parties are met. You'll work closely with the Mains Renewal Programme Team and maintain a consistent standardised approach to Traffic Management application processes. EVERYTHING YOU NEED TO KNOW In this role you'll build excellent relationships with all our key Highway Authority stakeholders, responding to their requirements and looking for future opportunities to enhance the relationships. Being proactive and looking at continuous improvement of processes is required. You'll manage and own Highway Authority issues and complaints that have not been resolved.,

• Providing process management of the Traffic Management Applications functions for Mains Renewals
• Responsible for building and managing relationships with internal stakeholders such as Local Highway Authorities, National Highways, Scheduling Managers and internal stakeholders such as the STW TMA Team.
• Ensure compliance within the team for all policies, procedures and standards whether Severn Trent, regulatory, statutory or legal obligations
• Through tight management of TMA compliance and performance, ensure fixed penalty notices and Section 74 fines are kept to an absolute minimum, using lessons learnt to develop and support process and team improvement and future performance.
• Attending daily conference calls and actioning any outstanding actions.
• Manage TM issues and provide timely feedback to the teams and Scheduling Managers., The successful candidate will have a strong TMA process experience within a fast moving environment. Excellent track record of stakeholder engagement would be required. Understanding the costs of failure throughout the processes responsible for and proven skills in problem solving to find improvements that can improve the customer experience. Full UK Driving License will be essential as this role will be travelling to different sites across a region.
WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  
  At Severn Trent, we're embarking on an exciting £415m project to replace 870 miles of old water pipes across the Midlands - and we want you to be part of it. The new pipes we're installing will last for up to 100 years. This is the biggest investment in water infrastructure in the region in a decade, and it's set to improve water quality, reduce leaks, and make our water supply more reliable for millions of people.
To bring this vision to life, we're creating new jobs across the region. Whether you're based in Birmingham, Nottingham, or anywhere in between, we've got opportunities for you to help shape the future of water in the Midlands. Want to be part of this transformative journey?


• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year
At Severn Trent, you'll be joining a culture that cares, one that works together to achieve, grow, and develop. And when it comes to our employee engagement scores - they're some of the highest of energy and utility companies globally, and we believe that is down to our wonderful culture, created by our wonderful people.