9 Part time, Customer Services jobs in Royal Sutton Coldfield, Birmingham

An exciting opportunity has arisen for a Service Support Assistant to join our Intervention Hub. The Intervention Hub provides a range of intervention services with the ambition of providing early and proportionate intervention for children/young people and their families. The services have the objective of minimising the need for children to become looked after by supporting families to stay together where it is in the child's best interests and wherever it is safe to do so. This is a fixed term contract until 31st March 2026 Hours - 30 per week We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people. The role is to provide administration support to the Family Solutions Team. This will include:-

• Ensuring accuracy and consistency of information
• Updating the Early Help System.
• Prioritising incoming post and messages and alerting officers & practitioners to matters which require attention
• Maintaining files and record systems including scanning and uploading of documents;
• Ensuring that tasks allocated are completed accurately and within allocated timescale.
  
  Be able to demonstrate previous experience of working in a business admin role;
• Will hold NVQ Level 1 in Business Administration or equivalent, together with GCSE Maths & English or equivalent;
• Experience of using Microsoft Office packages;
• Have experience of prioritising and organising own workload.
• Have excellent written and verbal communication skills and good attention to detail;
• Have the ability to plan & organise diaries
• A standard DBS check will be required for this role.
  
  When people join the team at Sandwell they say it feels like they become part of the family…they have #ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it's a really exciting time to join Sandwell Children's Trust and to become part of our Family.
So, if you think your future could lie with Sandwell Children's Trust, then we'd love to hear from you., At Sandwell Children's Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need. With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children's Trust. Working for us There are lots of great reasons to work with us in Sandwell Children's Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children's Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk, Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12^th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.


• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.
Benefits & Rewards
• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers