95 Full time, Customer Services jobs in Smethwick, Sandwell

We are currently recruiting for a Community Safety Co-ordinator to join our friendly and supportive team. From day one, you will be part of a well-respected and collaborative team, whereby you will support the team by providing administration and business support. Working alongside the Community Safety Manager and Officers, you will support in co-ordinating surgeries, case escalations and the co-ordination of information for legal action. As such, you will have the opportunity to develop and grow within a high-performing team. What you could be doing as one of our Community Safety Co-ordinators;

• Providing administration support to Community Safety team, including co-ordinating information required to progress a case for legal action.
• Assisting the team to ensure compliance access information is well maintained and shared with relevant stakeholders.
• Ensuring case escalations are managed and progressed in a timely manner. You will also liaise with solicitors and courts to ensure case progression.
• Supporting with the drafting of witness statement and relevant documents.
• Working with our systems to raise purchase orders, as well as checking the accuracy of these and amending where necessary.
• Overseeing e-mail accounts, ensuring a timely response to queries.
  
  Demonstrable experience in an administrative role. This would ideally be gained in the Housing sector, however applicants from other sectors will be considered.
• Experience with using Microsoft Office packages, with particularly good working knowledge of Excel.
• The ability to organise and prioritise your workload under pressure.
• Detail focussed approach to your workload.
• You will be someone who takes responsibility for delivering an excellent service, with the ability to communicate effectively with a diverse range of people.
• There is a requirement for some office-based working on occasion, so candidates will need to be within a commutable distance.
• This role will require a basic DBS check.
  
  Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £26,019 To £28,910 + Excellent Benefits Location Home Based with occasional travel to Birmingham or Worcester offices Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.,
• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers