96 Full time, Customer Services jobs in Solihull

Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry's bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our 150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. With that in mind we're looking for an Update Co-ordinator at our Coventry office to help us as we do so. Do you have proven experience of working in Asset Data Management role? Do you communicate clearly, you're brilliant in managing and influencing internal & external stakeholders? Perhaps you also have experience in providing training to colleagues, validating their quality of work and providing constructive feedback? EVERYTHING YOU NEED TO KNOW We have a really exciting role available in our Asset Data Delivery Team, on a 12 month temporary basis. Our Asset Data Delivery Team is accountable for maintaining the Severn Trent's Asset Data register for company assets. They process asset updates from approved internal and external stakeholders in accordance with established quality standards for data held in SAP. This is why its key that you have an ability to not just build, but also maintain relationships with key stakeholders. In the role, you will pro-actively communicate and manage relationships with a variety of internal & external stakeholders, this is to ensure high quality asset updates are received in a timely manner. You'll be the first point of escalation for these stakeholders, you should be able to accept challenges from stakeholders and manage these constructively. A key part of the role is to be the voice for the team in stakeholder meetings and be able to confidently challenge our stakeholders inline with our teams standards. If the situation arises you'll be expected to put your PPE on, travel to investigate the site in person and gather accurate data. WHAT YOU'LL BRING TO THE ROLE Apart from being a great fit for the team you will be required to work collaboratively within our department and be confident delivering feedback and coaching on process improvements.

You'll be managing the workflow, including prioritising workflows according to business needs. You should also have experience in packaging up large pieces of work and be effective at managing work allocation and completion to deadlines, whilst taking into account resource availability and skill set, alongside managing stakeholder expectations. Lastly, due to the nature of the role were looking for someone who isn't just self-motivated, but can also motivate those around them and work well in a team, does this sound like you? If so then take a look at our amazing benefits below and apply now. The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  
  Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year