To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors.,

Provide front line technical support (Project a positive and professional manner and attitude at all times)
Carry out maintenance, repairs and diagnostic activities
Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
Ensure Health, safety and welfare is a priority at all times
Electrical & Mechanical (Mechatronic) fault finding
To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level)
Customer satisfaction
Liaise with Service Team Leader and Service Support Engineer on all issues and work progress
Comply with and monitor Health and Safety requirements to eliminate or reduce risks., Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
Carry out in-depth maintenance processes on time with a "right first time" culture.
Promote after sales services and identify areas of work using technical awareness on-site.
Provide detailed written reports of all activities to the Service Team Leader
Adhere to all Health & Safety regulations at all times
Work safely using correct PPE for all duties.
Maintain high level customer satisfaction.
Ability to travel worldwide at short notice (UK Passport and Full driving licence required)
To be self-motivated and have the ability to prioritise workloads within the time frame given.

2. Flexibility
A sound technical maintenance knowledge within an automation environment
A strong communicator and relationship builder with the ability to communicate effectively at all levels.
Ability to interact effectively with people from different cultures and nationalities
Proven Experience of working in a precision machine manufacturing environment
Proven experience of fault finding with mechanical / automation machinery
Sound knowledge of Health & Safety at work act and PUWER regulations
Experience with Single Phase, Three Phase and DC circuits
IT technical background with some commercial experience in a client / desktop support position.
Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication.
Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines
Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics)
Excellent communication skills
Ability to read, interpret and understand technical schematic diagrams
Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software.
Good working knowledge of MS Office Applications including Excel, PowerPoint and Word.
Ability to develop solutions for production problems
Ability to manage own priorities and adhere to deadlines
Reports to Service Team Leader
Working Relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical and Electrical design team, Stores, Production team.

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