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ServiceNow Business Process Consultant
Salary not available. View on company website.
Accenture, City Centre, Manchester
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 7 Apr
Job ref: 7587eec528ea43aa9f4e0eb19e0ddb5a
Full Job Description
As a ServiceNow Business Process Consultant at Accenture, you will play a pivotal role in analysing and improving business processes that meet our clients' complex business needs. Identify inefficiencies and recommend changes to optimize workflows, often working on process mapping, reengineering, and implementing best practices. You will provide strategic direction, drive solution architecture excellence, and oversee project execution in alignment with business objectives. You will be instrumental in translating business requirements into scalable, robust ServiceNow solutions across various modules such as ITSM, ITOM, HRSD, CSM, and more.
As a ServiceNow Business Process Consultant you will drive:
Management Consulting: Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner.
Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the client's vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
We are looking for experience in the following skills:
Understanding of ServiceNow and ecosystem technology landscape
Experience with ServiceNow modules such as ITSM, ITOM, SPM or CSM.
Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)
ServiceNow Certified System Administrator (CSA) certification is preferred as is ITIL certificaiton.
Ability to design Business case/Value case for solutions/assets in focus
Understanding of customer journey, touchpoints & channel strategy
Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.
A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.
Strong communication (verbal and written) and interpersonal skills.
Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.
Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
Ability to articulate the business value of recommendations/plans/strategies.
Familiarity with project management methodologies (e.g., Agile, Waterfall)., Understanding of ServiceNow and ecosystem technology landscape
Experience with ServiceNow modules such as ITSM, ITOM, SPM or CSM.
Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)
ServiceNow Certified System Administrator (CSA) certification is preferred as is ITIL certificaiton.
Ability to design Business case/Value case for solutions/assets in focus
Understanding of customer journey, touchpoints & channel strategy
Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.
A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.
Strong communication (verbal and written) and interpersonal skills.
Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.
Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
Ability to articulate the business value of recommendations/plans/strategies.
Familiarity with project management methodologies (e.g., Agile, Waterfall).
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
As a team:
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job., About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change.
Salary: Competitive Salary & Package (Dependent on Experience), At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
About Accenture
As a ServiceNow Business Process Consultant you will drive:
Management Consulting: Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner.
Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the client's vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
We are looking for experience in the following skills:
Understanding of ServiceNow and ecosystem technology landscape
Experience with ServiceNow modules such as ITSM, ITOM, SPM or CSM.
Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)
ServiceNow Certified System Administrator (CSA) certification is preferred as is ITIL certificaiton.
Ability to design Business case/Value case for solutions/assets in focus
Understanding of customer journey, touchpoints & channel strategy
Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.
A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.
Strong communication (verbal and written) and interpersonal skills.
Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.
Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
Ability to articulate the business value of recommendations/plans/strategies.
Familiarity with project management methodologies (e.g., Agile, Waterfall)., Understanding of ServiceNow and ecosystem technology landscape
Experience with ServiceNow modules such as ITSM, ITOM, SPM or CSM.
Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)
ServiceNow Certified System Administrator (CSA) certification is preferred as is ITIL certificaiton.
Ability to design Business case/Value case for solutions/assets in focus
Understanding of customer journey, touchpoints & channel strategy
Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.
A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.
Strong communication (verbal and written) and interpersonal skills.
Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.
Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
Ability to articulate the business value of recommendations/plans/strategies.
Familiarity with project management methodologies (e.g., Agile, Waterfall).
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
As a team:
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job., About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change.
Salary: Competitive Salary & Package (Dependent on Experience), At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
About Accenture
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www.jobs24.co.uk/job/servicenow-business-process-consultant-124890474