25 IT / Telecommunications jobs in Chatham, Medway

We're recruiting for a Prison Onsite Support Engineer here at Justice Digital, to be part of our warm and collaborative Technology Services team. This role aligns against Infrastructure operations engineer from the Government Digital and Data Framework The Prison Onsite Support Engineer role supports IT Technology across all establishments nationally, including Launchpad prisons and Probation sites. You will be given a designated prison base, with the expectation that you will also attend other national prisons as required. Depending on where you are based may determine if you need to spend more time in one location due to in-cell technology on site. The role will involve working on a prison site 5 days per week, between 10 am and 3 pm, with flexibility on either side of these hours. You will spend time working away from your home site due to demand, requiring overnight stays. The role involves supporting the site with the fulfilment of local requests and projects, maintaining hardware, fixing technical problems as quickly as possible for prisoner and staff IT systems, and working in collaboration with suppliers as appropriate. There will be an occasional requirement to travel to a variety of sites for meetings or to provide cover for regional colleagues if necessary. A comprehensive training package and relevant development opportunities will be available and will include the completion of Launchpad Prisons training, which all candidates must be prepared to attend, as well as other IT-related training. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• Support all users, including prisoners and staff
• Undertake basic hardware fixes where appropriate. Manage external repairs and replacements of prisoner and staff IT. Maintain usable stock of devices on-site for both prisoner and staff IT
• Rebuild devices and wipe data ready for reallocation of devices to prisoners
• Install and relocate PCs, printers and scanners, where necessary, and in conjunction with third-party suppliers
• Provide training and support to the site digital teams using Service Now
• Advocate, train, and support site colleagues to use IT and systems effectively. Support users with best practice guidance for using their core technology tools
• Stakeholder engagement; build and maintain good working relationships with colleagues, site staff and suppliers
• Risk management and information assurance; provide support and advice to staff to build risk awareness and report any risks identified appropriately.
• Support departments in prison and HMPPS Digital teams to automate and digitise manual prison processes
• Manage user complaints, ensuring where possible complaints are dealt with locally, where feasible. Ensure complaints are logged and tracked through to completion., Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Service focus. You can take inputs and establish coherent frameworks that work.
• Technical understanding. You can show an awareness of the relevant subject matter and a willingness to complete full training in IT software including Microsoft Azure.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
• Communicating & Influencing
• Managing A Quality Service
• Delivering At Pace
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift
• Service focus. You can take inputs and establish coherent frameworks that work
These are full-time, onsite roles based around the UK. Candidates will be required to specify their preferred office location (above) in the application. Successful candidates will be expected to attend a Prison Site, 5 days a week, between the hours of 10am and 3pm as core, with flexibility on either side for the remaining weekly working hours totalling 37. You may also spend time working away from your home site due to demand, requiring overnight stays.