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Salary not available. View on company website.
City Football Group, City Centre, Manchester
- Onsite working
- Full time
- Permanent
Posted today, 6 Feb
Job ref: 6dc9782be40a41d8b60ab59e940801f9
Full Job Description
This role combines strategy and planning with project management responsibilities, as you contribute to improving and evolving the fan experience. As a proactive self-starter, you will work independently while collaborating with internal teams to achieve business goals. Your excellent communication skills, attention to detail, and determination will be key to your success.
What You'll Do:
Collaborate with the Heads of Fan Journey and Fan Journey Managers to enhance end-to-end fan experiences by mapping, measuring, and prioritising pain points across fan journeys.
Partner with the Fan Experience Analytics & Insights team to leverage data and metrics for continuous improvement of the fan experience.
Support and/or lead cross-departmental workshops, ensuring a fan-first approach in key workstreams, while tracking progress and overcoming challenges.
Contribute to fan experience strategy projects by analysing opportunities, providing insights, and helping shape broader strategy recommendations.
Support process improvements within the IFX team and assist with key cross-team projects.
Champion fan-centric thinking in your daily work, ensuring accessibility and inclusivity in all fan interactions.
Strong communication and problem-solving skills with the ability to build relationships and drive positive outcomes.
A proactive attitude with a passion for improving processes and achieving results.
Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
A curious mindset, always seeking feedback and opportunities for personal growth.
Comfortable working independently and maintaining high standards of quality.
A collaborative team player with a flexible and adaptable approach to change.
Commitment to ensuring accessible and inclusive fan experiences.
Nice to Have:
Familiarity with customer experience and journey management principles.
An interest in data and analytics, and how they can inform decision-making.
Experience working on cross-functional projects and collaborating across departments.
Proficiency in project management tools and platforms.
Intermediate-level proficiency in Microsoft Excel and PowerPoint.
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
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City Football Group
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