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Receptionist / Administrative Support - Wingate Medical Centre
Salary not available. View on company website.
Intrahealth Ltd, Wingate, County Durham
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 29 Mar
Job ref: 1a60f08527514f998a69a235e8b1cf0a
Full Job Description
within the Practice, and will: · Alert other team members to issues of quality and risk · Assess own performance and take accountability for own actions, either directly or under supervision · Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance · Work effectively with individuals in other agencies to meet patient's needs · Effectively manage own time, workload and resources Overview Opening/closing premises. Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming. Making appointments for health care professionals using the surgery premises. Dealing with External agencies - e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into
their appointments. Dealing with patient's general/routine enquiries and requests. Answering telephones - receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment. Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required. Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point. Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed
to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results. Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner. The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms. Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge). Taking and receiving payments for services, e.g., insurance claims. Ensuring petty cash items are recorded on
patient notes and entered correctly in the income or expenditure columns. Summarization of patient's medical records on the medical system. Scanning documentation into the patients medical records. Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI's, DES, LES and NES etc. The handling of complaints in line with company procedure.
