Admin Assistant - End of Life Care Coordination Hub

An exciting opportunity has arisen within the Connected Palliative Care Service for an experienced Administrative Assistant to join our existing administrative team in supporting patients at end of life. The team is professional, friendly, flexible and maintains a CQC rating of excellent.

The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area. An administration background of working in a fast-paced environment is essential.

The Hub services working hours are from 8am - 8pm. All applicants need to work flexibly, including weekends and Bank Holidays. You will receive enhancements for working weekends and Bank Holidays (this is including Christmas, New Year and Easter Bank Holidays).

The service has social events and working within the NHS you will have benefits and annual leave starting at 27 days plus bank holiday allowance., This is an important supportive administration role within the End of Life Care Coordination Hub. The HUB is a single point of access for patients in their last year of life, patient's families/carers and healthcare professionals and is part of the wider care navigation centre.

The post holder will be required to provide a full administration service to the Coordination Hub supporting all process and procedures:

This includes answering telephone calls from patients, relatives, healthcare professionals and will have to ensure positive ID and follow GDPR confidentiality rules. and escalating appropriately.

You will be expected to record and type up accurate information on a patient record systems. Communicate with outside professionals clearly and in a timely manner and work with the team to provide a quality of care to patients at the end of life, follow up on calls to health care professionals, patients or relatives.

You will be expected to provide administration duties within the office area and to the service in general which could be filing, typing letters, scanning documents, laminating, stocking up of paper and leaflets, updating databases on excel, note/minute taking to wider service, stationery control, keeping working areas clean, tidy and clear of clutter, etc.

You will be expected to complete a full range of Administrative Competencies within a 12 month period.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens next year and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three strategic objectives:

Ambition:We're ambitious for our communities. We want to make a difference, improving life chances and health outcomes. We're ambitious for our people. We want them to be happy here, to feel supported to achieve their own goals and ambitions.

Respect: We are a place of inclusivity. We value, celebrate and draw strength from the diversity among us, and in our communities. This is what makes us special. Our people and our patients feel listened to. Everyone's voice counts.

Compassion:We're a welcome, friendly Trust. We have care, kindness and compassion at our heart. For us, everyone matters. We're a place where compassion is not just for our patients and their families, but a right for all of us.