Administration Assistant

We are looking for an organised, motivated, and passionate Administration Assistant to join our growing Telephone Friendship Service team. In this role, you will play a key part in recruiting and onboarding volunteers, matching them with veterans, and ensuring quality checks to maintain high standards of service., Facilitate the Telephone Friendship Service to support veterans in the community.
Ensure the safety and wellbeing of veterans and volunteers, adhering to safeguarding protocols.
Pair volunteers with veterans based on shared interests, hobbies, and availability to foster meaningful connections.
Identify and implement opportunities for expanding the Telephone Friendship Service, ensuring sustainability and community impact.
Collect and analyse feedback through case studies to measure satisfaction and outcomes, ensuring that project goals are met.
Maintain accurate records for monitoring performance and facilitating monthly reporting requirements, while adhering to information governance and confidentiality standards.
Actively participate in the recruitment, retention, training, and development of volunteers, fostering a supportive peer environment.
Liaise effectively with stakeholders and partners to enhance the service and its reach.
Oversee the friendship relationships to ensure they are effective and beneficial for all parties involved.
Perform additional duties consistent with the role as required.
Promote and embody the ethos and values of Royal Star & Garter in all activities.
Comply with the Home's Health & Safety Policy and contribute to a safe working environment.
Uphold the principles of Equality of Opportunity in all interactions.
Adhere to the charity's security protocols and maintain confidentiality at all times; any breach will be regarded as Gross Misconduct.
Deliver high standards of care, respect, and support to beneficiaries, colleagues, and other stakeholders.
Undertake any other duties as required, consistent with the nature of the role as determined by your manager.
Essential behaviours/ characteristics

Solid organisational and planning skills and the ability to work calmly and confidently under pressure, to prioritise one's workload and to proactively solve problems.
Good interpersonal and relationship-building skills at all levels, and the ability to support internal stakeholders to scope projects that are feasible and effective.
The ability to focus, to pay close attention to detail and to produce work that is thorough and of high quality.
A collaborative, pro-active team player who is keen to learn and develop within the role.
Experience of providing reports and presenting information in an engaging and accessible way, in a variety of formats and for a range of audiences.
Experience of data entry to a high level of accuracy and attention to detail.
Excellent oral communication skills.
Excellent telephone manner and excellent customer service skills.
Commitment to promoting equality and valuing diversity in practice.
Knowledge of safeguarding and data protection issues.
Desirable Experience

Previous experience in a similar role
Personal characteristics should include:

Enthusiasm and passion for our work and a commitment to our values.
A self-starter with energy, who motivates with enthusiasm.
Sets high performance standards for oneself and others.
A positive attitude.
Reliable, professional manner; flexible and calm under pressure.

Our Telephone Friendship Service provides vital support, connecting veterans and their partners with compassionate volunteers who offer friendship, conversation, and a sense of belonging. Every day, we have the privilege of making a real difference in their lives by helping them feel less isolated and more connected to their communities.

The role is remote, so your ability to work independently, manage your time effectively, and stay motivated is essential. Above all, we are looking for someone with a genuine passion for making a positive impact and who thrives in an environment where making personal connections is at the heart of what we do.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.