Administrator

Are you looking for a new challenge? Do you havethe drive, passion and enthusiasm to join an experienced, highly motivatedCAMHS community team to deliver responsive and effective services? Herefordshire and Worcestershire provide high qualitycommunity crisis services to children and young people covering a largegeographical area. No two days are the same, so flexibility, problem solvingskills and a desire to make a difference are vital for this role. It is essential you have excellent IT Skillsand a knowledge of NHS IT Systems such as Care Notes is beneficial. You will provide all administrative duties for the team,including letters, appointments, telephone calls, as well as respondingeffectively to enquiries from the public, service users, other agencies. Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status. Main duties of the job The successful candidate willneed to have proven experience working within a fast-paced environment,demonstrate a flexible approach, with the ability to manage workload andmaintain professionalism during busy periods. A typical days duties willinvolve undertaking general administration / secretarial duties that are specificto the Herefordshire and Worcestershire CAMHS community crisis Team. Manage incoming and outgoingemails and letters / correspondence. You will require excellentcommunication skills, as you will often be the first point of contact for theservice answering to telephone enquiries and arranging appointments for thoseaccessing and referring to the service. Other duties includeundertaking general office duties, as required, , typing, data inputting,filing, scanning / copying, in line with Trust Policies and Procedures. Arranging, confirmingappointments and meetings, making appropriate arrangements hospitality,booking venues, equipment, etc.,

• Manage and prioritise own workload effectively
• Communicateinformation to colleagues and staff from internal / external contacts
• Excellent keyboard skills
• Answer / deal with face-to-face, written and telephone enquiries ina professional manner, recording messages efficiently and relaying to relevantindividuals in an appropriate and timely manner
• Prepare for and attend appraisal meetings, and complete allmandatory training, required by the Trust.
• Be a flexible and supportive member of the team, providing coverduring staff absences or high demand
• Maintain accurate and detailed records in accordance with theTrusts policy and guidelines
• Type / word-process routine documentation that is specific to therole, letters, reports, minutes
• Input data accurately onto bespoke systems on a daily basis
• Adhere to the local and National Health and Safety regulations andthe Trusts Policies and Procedures., Educated to academic Level 3 ( A-Level, NVQ3, OCR / RSA3, City and Guilds 3) in a Business / Administration related subject or Educated to academic Level 2 ( GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Desirable
• Shorthand
  
  Knowledge of a range of administrative / secretarial procedures
• Detailed knowledge of Microsoft Office : Word / Excel / Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
• PowerPoint
• Access, Recent, relevant Administrative / Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
• Previous relevant NHS experience
• Minute taking experience
Additional Criteria Essential
• Willingness to commit to continuing professional development
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with confidential information
• Ability to meet the travel requirements of the role
• You understand that we will not provide sponsorship to work for this role.
Skills & Abilities Essential
• Ability to challenge poor behaviour
• Minute taking skills
• Role modelling good behaviour.
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Intermediate IT skills. These will be tested at interview
• Numerate
• Accuracy and attention to detail
• Good organisational skills
• Able to demonstrate the ability to use initiative effectively
Desirable
• Audio typing skills
  
  At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
  
  Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and / or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage) Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes Health and wellbeing opportunities