Administrator - Falls Management Service

We have an exciting opportunity to recruit an Administrator to our Falls Management Team. The purpose of the role is to deliver exceptional and adaptable administrative support to the Falls Team, aiding the Service Manager and team members in ensuring the seamless operations of the department. It would be advantageous if you have an understanding and experience of supporting management within complex, multi-structured organisations through the efficient implementation of various administrative procedures and business processes. Above all, we are keen to attract people who will embrace the values and behaviours of the Council to support services to innovate and implement improvements which positively impact our service users.What will you be doing? 1. Assist in the development and maintenance of business processes to support management and ensure the efficient running of the Falls Management Service. 2. Assist, coach and mentor less experienced colleagues in the performance of routine tasks to support the achievement of individual and team performance and development objectives. 3. Arrange all aspects of internal, inter-agency and inter-departmental meetings, including note taking/minuting in some cases. 4. Maintain information technology and office systems to ensure effective services including Microsoft office, SharePoint, e-recruitment, ERP Gold etc. 5. Provide an efficient and confidential support service to senior managers, including diary management responsibilities. 6. Be first point of contact for any internal/external telephone or email queries that will require escalating to more senior members of the team. 7. On instruction, raise purchase orders, invoices and journals for the team via ERP Gold. 8. Initiate and build good working relationships with colleagues and other professionals to deliver the service required.

• Able to demonstrate a good level of general education equivalent to GCSE standard in English and Maths grade A-C
• NVQ Level 2 or equivalent in a relevant subject or experience in administrator work
• Ability to demonstrate good IT skills and be proficient in the use of Microsoft Office applications
Desirable Criteria
• NVQ Level 3 in a relevant subject
• Knowledge of SharePoint/Outlook
Experience and Knowledge Essential Criteria
• Experience of working in a busy office-based role
• Demonstrate experience of arranging, supporting and minuting meetings to a high standard
• Experience of diary management
Ability and Skills,
• Demonstrate excellent communication skills, both written and verbal
• Accuracy and attention to detail
• Ability to demonstrate a flexible and creative approach to problem solving
• Able to work independently and as an effective team member with minimum supervision
• Appropriate level of data protection security and confidentiality awareness
• Able to prioritise own workload and cope well under pressure to meet deadlines., Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs, Able to demonstrate a clear understanding and commitment to health and safety and a willingness to undertake training to enable implementation of procedures.
  
  We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups., Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising that you think! Why choose us? We offer a vibrant working environment with:
• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.