Administrator (OSA)

Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Administrator you will be playing an important part in the journey, supporting the delivery teams to get furniture to a customer's home., The Warehouse Administrator role is a crucial support to the teams throughout the CDC, you would be supporting with the administrative tasks- using our in-house stock management systems, taking inbound calls from our drivers and problem solving anything needed within the depot. About The Sofa Delivery Company At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. Were big believers that a great job is not just something you have, its something you take pride in creating. Youll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and thats the joy. Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether youre in the warehouse, out on the road, or in a customers home, at SoDelCo, youll deliver moments that matter. Were an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome! Were an equal opportunities employer DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home. What you'll be doing

• Handling and inputting customer data sensitively, keeping in line with data protection policies
• Arranging customer deliveries where necessary
• Inbound and outbound calls to the driving teams and occasionally customers too
• Escalation of any delivery issues to the depot manager
• Helping with any ad hoc tasks
• Working the same 4 on 4 off shift pattern as the delivery and warehouse teams in order to be able to provide constant support
  
  Youve got a dedicated work ethic and want to be recognised and rewarded for it
• You want to work in an environment where everyone is welcome and can have fun
• You enjoy working as part of a wider team
• You have excellent written and oral communication skills
• You have the ability to problem solve and think on your feet
• You have excellent IT skills
• You can multitask and prioritise where needed
• You have worked within a customer service or administrative role before
  
  A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
• Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!
• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
• Access to a wide range of perks, including amazing retailer and days out discounts
• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
• Free, on-site, physio sessions
• Company Pension Scheme
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay
• Enhanced maternity, paternity and adoption leave
Any offer is subject to DBS Checks