Asst Head of ASC Support Services

Gloucestershire County Council is dedicated to providing outstanding support and care to adults within the community. We believe in putting the individual at the heart of everything we do ensuring that they have a positive and empowering experience through every step of their journey. As we continue to evolve and innovate our services, we are seeking to appoint a forward-thinking individual who is committed to delivering excellent services to Gloucestershire residents. About the role: The role of Assistant Head of ASC Support Services and Business Development, will play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework. This is a great opportunity to make a real difference in people's life by transforming adult social care services to be more responsive and customer focused. As a strategic member of the Adult Social Care Support Services and Business Development team, you will be responsible for promoting and driving service development and change in the Customer Services Team, currently based in Shire Hall. The Customer Service Team is a multi-channel service engaging with the residents of Gloucestershire through digital and traditional methods. The team includes the Shire Hall based reception functions and main GCC switchboard, The Adult Helpdesk, The Blue Badge team and the Your Circle offer. All these teams are working together to achieve the same overarching mission of delivering excellent customer service to the people of Gloucestershire. This role will be supported by a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring (as appropriate to the individual). Your leadership will be crucial in driving initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of our services. As a Senior Manager, your role will have a profound impact on customer experience. You will be supported in this by the Operations Manager and the wider service management team. The post holder will be responsible for: 1. Innovative Solutions: You'll lead the implementation of cutting-edge digital tools and strategies to streamline customer interactions, making them more efficient and accessible. 1. Customer journey : redefine and streamline processes , ensuring that from first contact we deliver a consistent and positive experience. 2. Partnership and Collaboration : working closely with internal and external stakeholders, including healthcare , voluntary sector organisations and community groups to ensure integrated and person-centred approach 3. Strategic Planning/ Compliance and Governance . Lead the service to deliver high quality services, ensuring that it meets the needs and expectations of the customers, carers, and their families. Linking compliance with national regulations and standards, contributing to the wider strategic goals of the Adult Social Care sector. About you: Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website. If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Our people do all they can to make the difference to local communities in Gloucestershire. And that's exactly what we aim to do for our people. Here are some of the ways we aim to achieve this:

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Clear career progression pathways, to support you in progressing professionally and personally
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Fixed entitlement of 30 days annual leave from commencement of your employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Agile working opportunities (to be discussed at interview)