Band 2 Bank Office Coordinator

As a Booking Co-Ordinator you will be part a small team that is tasked to manage a particular service area, ensuring requests for bank staff is met on a daily basis using the systems and processes designed to ensure efficient and appropriate use of temporary staffing. You will work also be part of a wider HR Team, providing an efficient service, taking calls and resolving queries., + Providing efficient customer service to all stakeholders, understanding customer expectations and striving to exceed in a creative and proactive manner.
+ Administer all bookings, cancellations and changes, ensuring that all bank records and systems are updated with activity and relevant information, liaising with all stakeholders in a timely and effective manner.
+ Process and input paper timesheets as and when required during rollout of electronic timesheet system.
+ Participating in the recruitment process by completing relevant forms and systems as directed.
+ Undertaking general administration duties required to ensure efficient operation of the department.
+ Undertaking any necessary pay adjustments relating to Bank staff and liaising with the Payroll department.
+ Ensuring all pre-checks and post checks are completed for running the weekly payroll extract and weekly e-tad.
+ Produce data and reports from the relevant systems as and when required or directed to by departmental management.
+ Take responsibility to ensure that bank and agency staff are fully compliant with professional registration, DBS, right to work and relevant mandatory training and working time directives before processing bookings into shifts.
+ Ensuring that joining bank staff are supplied with the relevant uniform, ID badges and information relevant to their post, as required.
+ Ensure that all deadlines are achieved as appropriate and provide cover for other Trust Bank team members during periods of absence due to annual leave and sick leave to ensure all service areas are supported in essential operational work throughout.
+ Take responsibility to ensure that high standards of confidentiality and discretion are practiced and that the Data Protection Act 1988 is adhered to at all times.
+ Be responsible to ensure that own compliance with regards to the required mandatory training is up to date.
+ To undertake other duties commensurate with this grade of post, in agreement with the relevant line manager.

If you are looking for an opportunity to be part of a small friendly motivated team which will help you to develop your administrative and customer service skills then look no further. A vacancy has arisen within the team as a result of promotion and Birmingham Community NHS Foundation Trust Bank Team would like to invite interested applicants to apply for the role of Booking Coordinator to help them manage the Trust temporary workforce. If you are innovative, motivated and look forward to new challenges then this is the perfect post for you post for you., To perform well in this position you will need to demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential. Full training will be provided for our specialist software.
You will need to be willing to learn and undertake training and development that the role requires. Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role.
This role involves working various shifts between the hours of 8am-9pm Monday-Friday and 8am-4pm Weekends and Bank Holidays

This post has the potential to progress to a Band 3 Senior Co-Ordinator once specific competencies have been reached. This provides the appointed candidate with an excellent opportunity to progress within their role.
The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham. We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services., Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centers, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Center and one of Europe's leading Dental Hospitals and School of Dentistry.
IMPORTANT
+ Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process, Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible