Band 3 Facilities Administrator - Housekeeping and Portering

To work as part of a team providing comprehensive Administration support to corporate services. Working in conjunction with colleagues, service users and internal and external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service. To actively support the current Administration team and Management in certain tasks associated with a large workforce within the department of Housekeeping and Portering at Heartlands Hospital. The hours of work will be 0800 - 1600 Thursdays and Fridays each week.,

• Liaise with staff and service users and external agencies to provide a point of contact for service users
• To provide a point of contact for service users
• Meet and greet visitors communicating in a courteous manner
• Liaise with other departments / teams as appropriate
• Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary
• Escalate conflict situations where necessary
• Accurately record telephone messages and other enquiries and refer as appropriate
• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing
with a difficult situation, e.g. aggressive or demanding behaviour
• Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and
communicating effectively Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act
• To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may
include letters, emails, reports and any other correspondence as required
• Create documents / spreadsheets / reports as required using IT Systems
• Use Trust systems to input electronic data as required
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.