Band 4 Community Co-ordinator
Birmingham Community Health Care Nhs Foundation Trust, Birmingham
Band 4 Community Co-ordinator
Salary not available. View on company website.
Birmingham Community Health Care Nhs Foundation Trust, Birmingham
- Full time
- Permanent
- Onsite working
Posted today, 3 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0d893c1c86334bbd966fef010719d15b
Full Job Description
+ As a senior team administrator, mentor and provide ongoing support to team administrators demonstrating good verbal, written and electronic communication skills.
+ Chair team meetings as required, following up actions, explaining outcomes of activities and interventions.
+ Report any difficulties or problems at an appropriate time to a senior team member.
+ Keep accurate and complete records of activities and communications in a manner that is consistent with relevant legislation, policies and procedures.
+ Manage often complex/non-complex clinical information accurately and confidentially in a manner which is:
Ø Consistent with individual level of understanding, cultural background and preferred ways of communicating.
Ø Is appropriate to the complexity of the context.
Ø Encourages effective communication between all involved.
Ø Enables a constructive outcome to be achieved.
+ Able to manage appropriately delicate or personal information according to Caldicott guidelines and manage communications where skills of tact and diplomacy are needed in situations where people may be upset or angry. Be perceptive to moods and concerns of others.
Working for our organisation
+ information where a range of options and implications have to be considered in signposting or determining priority of caller information. Able to interpret information to understand when to request support from team coordinator/clinical staff in making these judgments or decisions.
+ Produce and provide in-house reports on a regular and ad hoc basis for Service Managers. Carry out regular audits for work area.
+ Works to agreed standardised referral process in a method of good practice and able to formulate plans to develop the referral process and records.
+ Prioritise and organise own work and that of supervised staff using own initiative within the policy and procedures and ensure cover arrangements for the referral line are implemented whenever the post holder is not available., · Develop and empower all members of your team to perform to high standards and innovate.
· Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDR's.
· Develop a culture that ensure that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff and that staff's perception about their working lives are measured and improvements made.
· To support the operational team to ensure the relevant systems are up to date and correct to ensure the service requirements are being met and to identify issues insufficient, including inputting of off duty, updating sickness and annual leave on ESR etc
· To deputise in the absence of the Administration Manager.
· Support with recruitment by supporting at interview stage.
· Manage available resources to ensure an efficient and effective administrative service.
· Ensure records relating to managed staff are maintained in line with trust policies.
· To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible
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