Band 4 Community Wellbeing Officer

The Community Wellbeing Officer is a key role within the BCHC Charity Project 'Keeping Warm and Well'. As part of the Direct Access to Wellbeing (DAWs) Team the post holder will deliver early intervention signposting and support to patients, their families and the wider community in which BCHC operates.
The post involves having an awareness of BCHC health services and the wider NHS Support available allowing you to sign post individuals as required, offering Health and wellbeing guidance, early intervention health messages such as healthy eating, oral health and falls prevention. The CWO role will also include offering energy saving tricks and tips, signposting individuals who are living in fuel poverty as well as offering a simple benefit check and referral for further support including the Priority Service Register (PSR)as needed.
Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies and organisations.
The post holder will engage with individuals face to face and via telephone offer signposting, support, equipment, funding and additional items as required.
The post holder will link in with the wider BCHC services, NHS services and voluntary sector to ensure individuals are aware of available resources with the BCHC profile., BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
IMPORTANT
+ Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
+ lease ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address, + Manage project engagement activities within a certain area of the BCHC profile ensuring the project objectives are delivered and deadlines achieved.
+ Understanding the needs of the beneficiaries and collecting necessary information to offer the appropriate support including signposting and referrals to external agencies.
+ Manage feedback and complaints from patients or individuals and seek to resolve issues in a proactive and patient or individually orientated manner.
+ Communicate effectively, appropriately and compassionately with patients, carers and families via phone and face to face in relation to all project activities.
+ Work alongside services to ensure the direct access to wellbeing model is understood and embedded to enable patients and their carers to receive the support available to help individuals live better for longer and supporting people to be warm and well at home.
+ Produce information in accessible forms taking account of the diverse needs of our patients and individuals, seeking support from wider BCHC services as required.
+ Engage with individuals to give specific advice or complete tools related to the project outcomes including but not limited to health services, energy efficiency and initial benefits screening.
+ To support stock levels ensuring items are regularly ordered and to raise requisitions via external support partners as specified by the senior project staff.
+ To support in the scoping and delivery of events, ensuring the project has a visible presence at events to maximise impact.
+ Record, analyse and monitor evaluations following attendance at events or after a contact ensuring the projects predetermined goals have been achieved.
+ Maintain confidentiality in all aspects of duty including patient and carer data.
+ Support junior staff with any training needs and provide direction and supervision as required.
+ To delegate tasks appropriately to junior staff as needed in terms of team generic inbox, leaflet packs, venue bookings, calendar planning etc. This may require allocating and re-allocating tasks to meet organisational and team delivery and requirements.
+ To provide senior staff with regular updates flagging where there are issues regarding Individual and team capacity/ venue issues/ issues with ability to meet demand as pre-determined by the project.
+ To co-ordinate, monitor and problem solve scheduling of the wider project activities where staff are off sick or there is a clash in appointments, by liaising with senior staff to reduce cancellations of activity.
+ To follow agreed branding and formatting of materials and standards within the BCHC Charity and project branding agreements.
+ To support with monitoring of the team generic email in box, responding appropriately and in a timely manner.
+ To provide support to the wider BCHC Charity as required.
+ Engaging with high level administration duties such as answering phone calls and emails, organising of paperwork and responding to queries.
+ To promote the wider charity objectives and activities to increase the reach of the charity and its impact
+ Attend and participate in team meetings and other ad hoc meetings when necessary.

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are looking for enthusiastic, reliable and approachable individuals to take on the challenge of being the newest member of Birmingham Community Healthcare Charity Team.
The Direct Access to Wellbeing service (DAWS Team) is a brand-new project team that is part of the wider BCHC Charity. The post will involve supporting individuals while in the care of BCHC, following discharge to home, at community events and following referrals from our partners, to offer advice and guidance, along with practical measures to support people to live better for longer and to be well and warm at home.
Career development, flexible working and staff support are all high priority in the Trust and especially within the DAWs and Charity teams, making this a great place to work. If you feel the skills and/or experience you have could support the most vulnerable in our society to live better for longer and to stay safe warm and well at home, we encourage you to contact us for an informal discussion about the role., We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible