Band 4 UCR Healthcare Support Worker

The main purpose of the Multi-Skilled Assistant is to deliver high quality, caring and compassionate patient care. The post holder will work across the disciplines of nursing, physiotherapy and occupational therapy, carrying out assigned tasks involving direct care as part of the Urgent Community Response team. This role will involve working with patients as part of a multidisciplinary team to provide urgent care to ensure the patient remains in their home.
The post holder will undertake implementation and evaluation of patient care needs for a defined group of patients under the delegated responsibility and indirect supervision of a registered professional.
The post holder will be aware of their own competency and be willing to develop knowledge and skills to deliver high standards of care to patients.
The post holder will be expected to work shifts between the hours of 0800-2200 as part of a 7 day a week rota., The post holder will provide support to the registered practitioners, undertaking clinical interventions commensurate with the role such as phlebotomy, venepuncture, taking observations and completing an ECG in preparation for a registered practitioner to assessor review.
The post holder will work alongside a registered practitioner providing support to 'double up' visits particularly for patients who have fallen and require two practitioners to assess and assist to a safe place.
· Escalate and report any incidents that occur to a registered practitioner. Complete a datix following any incidents

· Carry out appropriate joint visits with other members of the multidisciplinary team.
· Follow the Lone Working policy and be aware of how to escalate any issues that may arise within the team in relation to this.
· Never undertake anything beyond their agreed level of competency.
· Ensure delivery of high-quality care in accordance with trust policies, procedures, and guidelines.
· Accurately document all care delivered to patients, always maintaining confidentiality.
· Participate in activities to improve the quality, productivity, and effectiveness of care in response to local and national policies and initiatives.
· Adhere to infection prevention and control policies relevant to UCR., The post holder will participate in the UCR huddles and communicate effectively and professionally with the multidisciplinary team to ensure that patient care is well planned, coordinated and communicated providing feedback from any clinical visits undertaken and escalating any concerns to the registered practitioner.
The post holder will contribute to the reporting, handover and documentation of patient care maintaining confidentiality at all times.
The post holder will provide assistance, support and information where required, identifying individual needs and utilising a range of communication mediums with patients and their relatives/carers.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you., Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible