Billing Co-ordinator

You will have responsibility for guiding, monitoring and reporting on workflow and process. You will manage and report on the status of invoicing and providing accurate information to account co-ordinators for customer reports. You will work in collaboration with our finance teams to improve dispute management & cash collection - identifying and implementing process improvements to enhance invoicing accuracy along the way!
You will also be responsible for motivating your teammates as well as inspiring positive communication within team so that you can work together toward achieving goals.
What you will be doing
+ Generate Customer invoices following completion of planned maintenance, emergency callout and quoted remedial works visits.
+ Supporting the billing process for various national service contracts, updating Customer portals including Verisae.
+ Sending invoices to Customer, where required, including copies of engineer's reports.
+ Actioning all Customer queries and requests in a timely manner, including billing queries, escalating as required.
+ Review Work in Progress (WIP) reports, identify issues with missed billing, incorrect costs, overspends, incorrect forecast values, missing data etc, correcting as necessary.
+ Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
+ Developing and maintaining knowledge of all relevant IT systems.
+ General office administration duties, as required by the business.
+ Ensuring adherence to all Company Policies & Procedures.

+ Proven expertise in a billing and invoicing environment
+ Attention to detail and accuracy in data entry.
+ Ability to work under pressure and meet deadlines.
+ Knowledge of debt collection laws and regulations.
+ Proficiency in using billing and accounting software plus good level of IT literacy including MS Office packages, particularly Excel.
+ Customer service skills to handle difficult situations.
+ Analytical and problem-solving skills to resolve billing discrepancies.
+ Ability to work independently and as part of a team.
+ Time management skills to prioritise tasks effectively.
+ Professionalism and ethical conduct in dealing with clients and debtors.
+ Strong communication and negotiation skills.
+ Experience in the Fire Engineering/Sprinkler industry would be highly desirable although general experience within an engineering service related field would be considered.

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction.

+ 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
+ Contributory company pension scheme
+ Life Assurance
+ Funded Health Cash Plan
+ Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)
Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.