Boiler Helpdesk Operator

Main role's aim is to provide support of Riello & Vokèra products through proactive and customer friendly technical assistance. Person hired on that position will provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on our products and accessories., As a Boiler Helpdesk Operator , you'll be responsible for:

• Telephone and email assistance with fault finding on Riello/Vokèra products installed in the field.
• Parts identification and selection for spare part enquiries.
• Handling technical enquiries related to design, performance, approval, production, and operation of Riello/Vokèra products.
• Preparing and maintaining technical documentation, help sheets, reports and records on computer database.
• Any other duties as reasonably required to assist with Riello/Vokèra technical operations
  
  As a minimum you must have:
• ACS qualification (Gas safe)
• Previous experience in repairing residential and commercial boilers
• Good understanding of heat system
• Strong communication skills and customer focus
• Computer skills (including MS Office).
  
  Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do., The role is part of Riello & Vokèra (Carrier's company) which is a leading heating manufacturer with a product portfolio that includes domestic gas boilers, light commercial gas boilers, unvented cylinders, water.
  
  Stable working hours from Monday to Friday
• 25 days of holiday + bank holidays
• Office based role, laptop, phone
• Pension scheme
• Life insurance
• Trainings
Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.