Box Office and Administration Support Officer

The Core, Solihull's flagship cultural venue is seeking a talented administrator, preferably with an interest in the arts, to carry out a pivotal and wide range of general administrative duties across a variety of events and cultural activity. Offering you the opportunity to work in a busy fast-paced theatre and events environment, you will support the Box Office, accurately setting up and monitoring a variety of ticketed events on our specialist ticketing system and venue diary software, to undertake related administration such as web/online sales set up and show amendments and cancellations. You will also

• Undertake a wide variety of post-show settlement administration including hire contracts, deposits and data input.
• Dealing with customer queries including regular monitoring and actioning of email inboxes relating to systems, tickets and events.
• Undertake basic financial duties such as banking, cash/credit handling plus ticket income reconciliation.
• Training and supporting new counter staff.
In order to deal efficiently with a wide variety of queries relating to show tickets this may involve occasional evening and weekend working up to 8pm.

To be successful in this role you will already have relevant knowledge and experience of using specialised system/software in a customer facing environment plus able to demonstrate literacy and numeracy skills (e.g., 4 GCSE grades A-C (9-4) including English and Maths, or equivalent). You will be well-organised, able to prioritise your workload and have good interpersonal and communications skills able to liaise with other Council teams and a diverse range of promoters, hirers etc., The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

We've implemented a new system from Monday 4th March which will improve your candidate experience! To access your candidate portal for our new system, head to https://solihull.wm-jobs.co.uk/members/ About Solihull Metropolitan Borough Council Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena. It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2. Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull's success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people's lives and can help us to continue building on our success. The transition to Smarter Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home. Our people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull. Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce. Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer. This recognises our commitment and action in support of employee wellbeing. Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment. Our Carer's Policy, Employee Carers Network and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

In return, we offer you the opportunity to be part of a friendly and dedicated team in a busy and thriving venue environment where no two days are the same! We can also offer you:
• A competitive salary.
• Generous leave entitlement (which rises with continuous service) including the potential for flexi leave up to 24 days per year. The opportunity to buy up to 10 additional days' annual leave per year.
• Family and Carer friendly policies.
• Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service
• Attractive staff discounts and benefits including access to the Local Government Pension Scheme.
Whilst this is offered on a fixed term basis, we would also welcome applications from internal applicants seeking a secondment opportunity. If you wish to proceed on this basis, please gain your line manager's approval before applying.,
• Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
• A range of flexible working options;
• Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
• A generous flexitime scheme (available for most roles);
• Access to the Local Government Pension Scheme;
• A wide range of learning and development opportunities;
• A range of family friendly policies;
• Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents. Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974. Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.