Building Safety Administrator - 18 month FTC

We are looking for a Building Safety Administrator on an 18 month FTC, to undertake administrative functions to support the Building Safety team in delivery of the building safety strategy, ensuring that all properties on our compliance contracts have the relevant safety check/remedial works carried out to enable CHP to fulfil our statutory Landlord Health and Safety obligations and duty holder requirements. What you'll be doing

• Manage the 'no access' process through various channels of communication (including phone calls) to ensure CHP gains entry into the properties for the relevant servicing and inspections, preparing and issuing letters to customers and contractors as appropriate.
• Liaise with Neighbourhood teams and Customer Resolution Centre for assistance in establishing contact and arranging access for safety checks remedial works where it has been identified that a customer has a vulnerability.
• Maintain accurate and up-to-date records on CHP's systems including Keystone servicing and inspection database (KSI), asset management systems, including properties where the contractor has not been able to gain access, providing reports and performance data as required.
• Control and manage the Building Safety mailbox and allocate correspondence to the relevant team members and track that these are dealt with.
• Take daily receipt of 'pass backs' (properties where the contractor has been unable to gain access to carry out the safety check / remedial works after two attempts) and record electronically.
  
  High level of computer literacy (including a good working knowledge Microsoft Office packages particularly Excel);
• Excellent communication skills, especially over the telephone.
• Experience of working in a customer focused environment.
• Ability to empathise and pursue ideal solutions from a customer perspective.
• Ability to manage own time and to respond effectively under pressure.
Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.


• The salary for this post will be £26,460 Per Annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
The Company We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive.