Care co-ordinator

Due to recent internal promotion, we are seeking a Care Co-ordinator. The Care Co-ordinator is responsible for organising the team and ensuring exceptional homecare services that empower clients to continue to live independently and make their own choices. Job Introduction We have an exciting opportunity to join our fast growing, well-established company, to contribute to our vision of delivering great service, advice, and support to both our staff and clients. If you are a proactive, positive person with proven experience in this area, you may just be who we are looking for to fit in with our existing team!

• Create and arrange the calls schedule for clients.
• Build strong relationships with families, healthcare professionals, and the brokerage team at the local authority.
• Arrange cover for sickness and annual leave with staff.
• Be able to step up to a care role if staff cannot complete cover.
• Promptly respond to calls, emails, and additional enquiries.
• Assist the Registered manager in growing the business.
• Experience in working with specific populations, such as elderly care, mental health, or disability services.
  
  Level 2(Or Equivalent) social care qualification preferred, but no essential.
• Experience in a supervisory capacity.
• Experience within the Health and social care sector.
• Understanding of care planning and delivery within health and social care.
• Good understanding of relevant legislation and standards, such as the Care Act 2014 and safeguarding procedures.
• Familiarity with local health and social care services and resources.
• Experience in staff supervision or mentoring.
Personal Attributes
• Empathy and a commitment to providing high-quality care and support to individuals.
• Resilience and the ability to remain calm under pressure.
• Proactive and solution-focused approach to problem-solving., Effective communication skills, both written and verbal, with the ability to consult effectively with families, healthcare professionals, and the local brokerage team.
• Excellent organisational and time-management skills to manage multiple tasks and prioritise effectively.
• Ability to assess individual care needs and develop personalised care plans.
• Proficiency in using IT systems, including care management software, CRM and standard office applications.
Additional requirements
• Flexibility to adapt to changing needs and demands.
• Willingness to undergo a Disclosure and Barring Service (DBS) check and meeting the criteria.
Desirable Criteria
• Training in care coordination or related areas.
• Experience in comparable roles.
Salary: £27,000 - £30,000 per annum