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Change Manager (PMO & ITIL V4 above Foundation Level)

Damco Solutions, Milton Keynes

Change Manager (PMO & ITIL V4 above Foundation Level)

Salary not available. View on company website.

Damco Solutions, Milton Keynes

  • Full time
  • Temporary
  • Onsite working

Posted today, 13 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 7e071e9fe65444f0bce5fd11930e5d44

Full Job Description

Looking for candidate who has responsibility for the operational implementation of the Change Management process across all clients Digital and IT services. We have a mature process in place based on ITILv3 and are looking for someone to work flexibly within this process.,

  • Need to ensure with candidate all Changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
  • Need to ensure all Changes are assessed according to Risk and Impact
  • Engage with internal and external auditors/previous audits to ensure that Changes are being correctly recorded and managed
  • Need to Lead the approval/authorization of Changes in Change Advisory Board (CAB)
  • Maintain a Forward Schedule of Change, and identify and manage scheduling conflicts
  • Define and approve classification of Changes and appropriate pathways
  • Drive automation and ongoing refinement of the CAB process, ensuring that approvals, documentation, and communication are digital, streamlined and efficient.
  • Monitor compliance to the Change Management Process
  • Liaise with stakeholders and technical staff
  • Negotiate Change windows with business units
  • Ensure relevant KPIs are defined and reported correctly

    Formal ITILv4 above foundation level certification(s)
  • Evidence of a sound practical experience of operational Change Management, as above
  • Excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills
  • An excellent customer service approach
  • Proven ability to provide management information and data on IT services and systems
  • An ability to work on own initiative and as part of a team
  • An ability and desire to work collaboratively
  • Flexibility of approach and a desire to identify ways to make processes more efficient over time

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