Child Maintenance Service Business Analyst

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)'s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to 'get money to children' because it makes a real difference to children's lives. Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we've made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. Roles and Responsibilities

• Applying their strong business analysis skills to analyse business processes, producing actionable insights and recommendations, and presenting findings to stakeholders with support from senior design leads.
• Collaborating with multi-disciplinary teams to drive innovation and service improvements.
• Developing high quality user stories and participating in requirement-gathering activities, ensuring clarity and alignment with business needs.
• Supporting sprint activities, working with digital colleagues to support the development and testing of system changes.
• Tracking and reporting progress on change activities, escalating issues as necessary, and suggesting potential resolutions to senior colleagues.
• Working closely with Enablement and operational teams to ensure successful delivery and landing of changes.
• Providing input into training needs analysis and working with the L&D community to enhance learning products as needed.
• Ensuring compliance with DWP policies and procedures for all proposed changes including security-related matters.
  
  Disability Confident
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