Claims Coordinator Job

Report Hierarchy: Logistics Manage. Functional Hierarchy: Customer Relationship Manager.

Job Dimensions

· Customer Complaints investigation and Management

· Customer Relationship Engagement [single point of contact for Customers].

· KPI ownership and management [number of claims, number errors].

· Liaison with Commercial, Production, Demand Planning, Supply Planning, Transportation, Warehousing and Customs.

· Active participation in cost saving projects - working alongside other areas.

Activities

· Claims Coordination

· Single point of contact for Bostick UK customers on all matters pertaining to claims Investigation, issuing credit notes, goods returns.

· Single point of contact for Bostik Uk UK internal departments [Customer Service, Finance, Commercial and Supply

Chain] in relation to updates on claims investigation, issuing credit rotes, goods return, amongst others.

· Leading point of contact for Bostik's 3PL [Third Party Logistics Provider] to ensure Goods Returns are

actioned as per expectations and requirements [picture of goods In good condition, track returns].

· Communicate with outside hauliers regarding deliveries and collections.

· Supply customer if required with proof of deliveries, copy invoices and credit notes as required.

· Contribute to the process of continuous improvements by identifying and recommending system and

procedural Improvements.

· Ensure all aspects of job function comply with health, safety and environmental standards as determined by company

policy and statutory requirements.

Business

· Responsible for ensuring business profitability targets within job perimeters managing and issuing credits without affecting Bostik's profitability.

Context and environment

· Role covering a diverse and complex UK customer range and Supply Chain related activities.

· Working in matrix organization involving local, regional teams, and Bostik Teams.

· Cost savings environment where continuous improvement is required.

· Cost to serve reduction performance (L06)

· Commercial Margin.

Qualifications / Experience required

· SAP knowledge/ experience a plus.

· Experience in prior Customer Service roles.

· Excel knowledge desired [further training will be provided]

· Continuous improvement mindset

· Work and lead Cost Saving Projects

· Leadership

· Autonomy

· Continuously challenge status quo

Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player.

We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.

Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

Visit ourLinkedIn (https://www.linkedin.com/company/arkema/) ,Youtube (https://www.youtube.com/watch?v=RoewV6ME3FI) , X (https://twitter.com/i/flow/login?redirect_after_login=%2FArkema_group) , Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/)

Job Segment: Logistics, Supply Chain, Relationship Manager, Supply, Demand Planner, Operations, Customer Service