Claims Fraud Advisor

Do you have good knowledge of claims and a passion for ensuring fair outcomes for customers? Are you approachable, engaging, and confident? This is a great opportunity for someone with previous experience in claims management or fraud investigations, looking to step up and enhance their career in a role that helps identify and address suspicious claims, protecting both genuine customers and the business.
A bit about the job:
As a Claims Fraud Advisor, you will support customer facing claims handlers when they have identified potentially fraudulent motor claims and you will appropriately triage these claims, along with claims provided via other sources, into the Motor Investigation Team when they require further investigation.
You will also create and deliver coaching and training to larger groups to improve fraud detection capabilities, alongside analysing performance data and engaging with key stakeholders.
All elements of your role will contribute to ensuring we're continuously improving fraud detection and prevention in order to protect our business and our genuine customers from fraudulent behaviour.

Understanding of claims fraud investigations and possible outcomes of these.
Ability to read and interpret data.
Ability to effectively manage personal workload.
Excellent communication skills - written and oral.
Previous experience delivering coaching/training.

Salary - Circa £30,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva's
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Outstandingly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our and use your 3 paid volunteering days to help others
We take your well-being seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look .
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
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