Client Service Team Manager

Global Trade Solutions (GTS) vision is to 'connect the world through trade' by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow. We are currently seeking an experienced individual to join this team in the role of Client Service Team Manager. The base location for this role is can be Leicester, Manchester, Birmingham or London with a Hybrid working mode. In this role, you will:

• Deliver UK GTS CS strategy and operating model through a CS team, aligned with the global GTS CS target operating model;
• Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Act as escalation point for team of CS Managers he/she is responsible for, and ensure client satisfaction by leading a CS team to render consistently excellent and market leading service;
• Collaborate with Transaction Services, GSD (where applicable), Business Development, Relationship Management and other internal/ external units on service performance, initiatives and issues;
• Collaborate with the Country Head of GTS CS and Global Head of GTSCS in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience., Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:


• Previous experience in supervisory role(s) of client service and/or sales functions
• Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
• Ability to lead and motivate other managers and staff, employing appropriate management styles to achieve objectives
• Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing
• Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams
• Ability to manage in a crisis; making good and timely decisions in tough situations
  
  As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.