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Complaints Officer

Herefordshire Council, Hereford

Complaints Officer

Salary not available. View on company website.

Herefordshire Council, Hereford

  • Full time
  • Temporary
  • Onsite working

Posted 1 day ago, 4 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 17217508036746ff93929a1af5591d79

Full Job Description

We are currently recruiting a Complaints Officer. This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment. Full training for this role will be provided. The Complaints Officer Role This role will involve a variety of customer service tasks including:

  • Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department.
  • Respond quickly and effectively to customer queries.
  • Dealing with answering both telephone calls and emails.
  • Ad-hoc administrative tasks.
  • Liaising with other departments across the organisation.

    To be considered for this role you must show excellent written and verbal communication skills. You should also be confident dealing with customer queries and being able to handle them in an efficient and professional manner. Attention to detail and being able to work on a computer is also key. Herefordshire Council really cares, so it is important that you also have that care factor.

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