Customer Advisor

We are looking for a new customer advisor to support with client and customer requests within our Staff Pensions teams. Are you someone who has excellent communication and customer service skills? Do you have exceptional problem solving skills? Then this role may be the perfect fit for you! A bit about the job: In this role, you will ensure a high-quality service is always given to our customers, providing an excellent standard of telephony conversations both inbound and outbound, general admin and service support. This is a fast-paced role with fantastic opportunities for growth and development. Our new colleague will take personal ownership and responsibility for resolving enquiries from customers and Financial Advisers - this may involve handling complaints, bereavements, ill health requests and more. In On a day to day basis you will effectively communicate with internal and external customers about their pensions by telephone, e-mail or in writing.

• Previous experience in a customer service/financial services role.
• Ability to organise and prioritise workload whilst remaining flexible.
• Excellent communication and numerical skills with a Minimum grade C GCSE or Grade 4 Maths.
• Excellent knowledge of Microsoft Office tools.
• Willingness to learn as we have multiple internal systems that will be used.
  
  What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Starting salary £24200 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our
and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to